[Gastown] System bug: Escalations being re-raised after acknowledgment and closure

[Xyrces]

What happened?

Bug Description: The escalation system is re-raising escalations that have already been acknowledged and closed. Multiple escalations from today and previous days are being re-escalated with messages containing "ESCALATE_TO_MAYOR: Acknowledged" indicating they're system-generated re-escalations of already resolved issues.

Evidence:

1. Multiple escalations closed earlier today are being re-raised
2. Re-escalation messages contain "Acknowledged" text
3. Examples: Tax rate inconsistency, dotnet command issues, PR verification workflow
4. All were already addressed and closed by the mayor

Impact:

• Creates noise and confusion
• Wastes system resources
• Makes it hard to track actual new issues
• Interrupts productive work with false alerts

Reproduction:

1. Acknowledge and close any escalation
2. Wait some time (minutes to hours)
3. System re-raises the same escalation

Expected behavior: Once an escalation is acknowledged and closed, it should remain closed and not be re-raised.

Town/Rig: bb97411b-1d96-46ba-94d4-d2626d279b4a (PrepCart)
Time observed: 2026-04-04T21:13:54+00:00

Area

Mayor / Chat

Context

• Town ID: 4c26ec56-cf58-4f79-85b7-a7d15409fcb4
• Agent: Mayor (bdf4704e-bf89-4c2c-a6aa-81c51b2e127b)

Filed automatically by the Mayor via gt_report_bug.