diff --git a/app/lib/ods.js b/app/lib/ods.js
index debd8b46..bb7c8b50 100644
--- a/app/lib/ods.js
+++ b/app/lib/ods.js
@@ -1,3 +1,5 @@
+const { capitaliseFromOds } = require('./utils/capitalise-from-ods.js')
+
 
 // There are 2 different ODS APIs, the old ORD API and the newer FHIR-based API.
 // The ORD API is officially deprecated and may be retired in the future.
@@ -32,7 +34,7 @@ async function fetchPaginatedOrganisations(queryParams) {
     const results = (data.Organisations || []).map(function(org) {
       return {
         id: org.OrgId,
-        name: org.Name,
+        name: capitaliseFromOds(org.Name),
         address: {
           postcode: org.PostCode
         }
@@ -81,10 +83,10 @@ async function getOrganisation(id) {
 
   const organisation = {
     id: data.id,
-    name: data.name,
+    name: capitaliseFromOds(data.name),
     address: {
-      line1: data.address[0].line[0],
-      town: data.address[0].city,
+      line1: capitaliseFromOds(data.address[0].line[0]),
+      town: capitaliseFromOds(data.address[0].city),
       postcode: data.address[0].postalCode
     }
   }
diff --git a/app/lib/utils/capitalise-from-ods.js b/app/lib/utils/capitalise-from-ods.js
new file mode 100644
index 00000000..d43b0630
--- /dev/null
+++ b/app/lib/utils/capitalise-from-ods.js
@@ -0,0 +1,39 @@
+// Words that should remain lowercase (unless at the start)
+const lowercaseWords = ['and', 'the', 'of', 'in', 'for', 'on', 'at', 'to', 'by', 'with', 'a', 'an'];
+
+// Acronyms that should remain uppercase
+const acronyms = ['NHS', 'GP', 'PCN', 'CCG', 'ICB', 'CIC', 'UK', 'LLP', 'PLC'];
+
+module.exports.capitaliseFromOds = function(input) {
+  if (!input) return input;
+
+  const words = input.toLowerCase().split(/\s+/);
+
+  const capitalisedWords = words.map((word, index) => {
+    // Check if word is initials (e.g. "p.g." or "a.b.c.")
+    if (/^([a-z]\.)+$/i.test(word)) {
+      return word.toUpperCase();
+    }
+
+    // Check if word is a single letter (keep uppercase)
+    if (/^[a-z]$/i.test(word)) {
+      return word.toUpperCase();
+    }
+
+    // Check if upper-cased word is an acronym
+    const upperWord = word.toUpperCase();
+    if (acronyms.includes(upperWord)) {
+      return upperWord;
+    }
+
+    // Check if word should remain lowercase (but not if it's the first word)
+    if (index !== 0 && lowercaseWords.includes(word)) {
+      return word;
+    }
+
+    // Capitalise first letter, rest lowercase
+    return word.charAt(0).toUpperCase() + word.slice(1);
+  });
+
+  return capitalisedWords.join(' ');
+}
diff --git a/app/routes/apply.js b/app/routes/apply.js
index 3abcbed4..acb4ff84 100644
--- a/app/routes/apply.js
+++ b/app/routes/apply.js
@@ -105,6 +105,17 @@ module.exports = router => {
     })
   })
 
+  // Check list of selected pharmacies
+  router.post('/apply/pharmacy-chain-check-remove-one', (req, res) => {
+    const data = req.session.data
+    const pharmacyIdToRemove = data.pharmacyIdToRemove
+
+    data.pharmacyIds = data.pharmacyIds.filter(id => id !== pharmacyIdToRemove)
+
+    res.redirect('/apply/pharmacy-chain-check')
+  })
+
+
   // Check your answers page
   router.get('/apply/check', (req, res) => {
     const data = req.session.data
@@ -157,6 +168,51 @@ module.exports = router => {
     res.redirect('/apply/check-your-email')
   })
 
+  // Routing after the final check answers for chains page
+  router.post('/apply/check-chain-answer', async (req, res) => {
+    const data = req.session.data
+
+    let pharmacies = await getPharmaciesBelongingToOrganisation(data.pharmacyChainId)
+
+    pharmacies = pharmacies.filter((pharmacy) => {
+      return data.pharmacyIds.includes(pharmacy.id)
+    })
+
+    let userOrganisationPermissions = []
+
+    for (const pharmacy of pharmacies) {
+
+      // Add the pharmacy itself as the single site
+      pharmacy.sites = [
+        {
+          id: pharmacy.id,
+          name: pharmacy.name,
+          address: pharmacy.address
+        }
+      ]
+
+      data.organisations.push(pharmacy)
+      userOrganisationPermissions.push({
+        id: pharmacy.id,
+        permissionLevel: 'Lead administrator',
+        status: 'Active',
+        vaccinator: false
+      })
+    }
+
+    const user = {
+      id: Math.floor(Math.random() * 10000000).toString(),
+      firstName: data.firstName,
+      lastName: data.lastName,
+      email: data.email,
+      organisations: userOrganisationPermissions
+    }
+
+    data.users.push(user)
+
+    res.redirect('/apply/check-your-email-chain')
+  })
+
   // Welcome email mockup
   router.get('/apply/welcome-email', (req, res) => {
     const data = req.session.data
diff --git a/app/routes/auth.js b/app/routes/auth.js
index 20548c23..500b18cf 100644
--- a/app/routes/auth.js
+++ b/app/routes/auth.js
@@ -43,7 +43,7 @@ module.exports = router => {
       req.session.data.currentUserId = user.id;
       req.session.data.currentOrganisationId = userOrganisationIds[0]
 
-      res.redirect('/survey')
+      res.redirect('/home')
 
     } else if (userRegionIds.length === 1) {
 
@@ -55,7 +55,10 @@ module.exports = router => {
     } else if (organisationsUserIsAnAdminAt.length > 1) {
 
       req.session.data.currentUserId = user.id
-      res.redirect('/auth/select-mode')
+
+      // Skipping the select mode screen for research purposes
+      res.redirect('/auth/select-organisation')
+      // res.redirect('/auth/select-mode')
 
     } else {
 
@@ -79,7 +82,7 @@ module.exports = router => {
       req.session.data.currentUserId = data.userId
 
 
-      res.redirect('/survey')
+      res.redirect('/home')
     } else {
       res.redirect('/auth/select-mode')
     }
@@ -102,18 +105,12 @@ module.exports = router => {
   })
 
   router.post('/select-organisation', (req, res) => {
-
-    const data = req.session.data
-    const email = data.email
-    const user = data.users.find((user) => user.email === email)
-
     const selectedOrganisationId = req.session.data.organisationId
 
     if (selectedOrganisationId) {
-      req.session.data.currentUserId = user.id;
       req.session.data.currentOrganisationId = selectedOrganisationId;
 
-      res.redirect('/survey')
+      res.redirect('/home')
     } else {
 
       res.redirect('/auth/select-organisation')
diff --git a/app/routes/home.js b/app/routes/home.js
index 5cd163cd..bc890a75 100644
--- a/app/routes/home.js
+++ b/app/routes/home.js
@@ -85,7 +85,7 @@ module.exports = router => {
       // organisation
       vaccinationsRecorded = allVaccinationsRecorded.filter((vaccination)=> vaccination.organisationId === currentOrganisation.id)
 
-      if (sites.length === 0) {
+      if (!sites.length || sites.length === 0) {
         sites = [currentOrganisation]
       }
 
diff --git a/app/routes/vaccines.js b/app/routes/vaccines.js
index 5ef4a696..1ed8a0f0 100644
--- a/app/routes/vaccines.js
+++ b/app/routes/vaccines.js
@@ -105,6 +105,8 @@ module.exports = (router) => {
 
     for (const vaccine of vaccinesAdded) {
 
+      currentOrganisation.vaccines ||= []
+
       let vaccineToEnable = currentOrganisation.vaccines.find((vaccine) => vaccine.name === vaccine)
 
       if (vaccineToEnable) {
diff --git a/app/views/apply/check-chain.html b/app/views/apply/check-chain.html
index 3fb1087a..7f8b8d07 100644
--- a/app/views/apply/check-chain.html
+++ b/app/views/apply/check-chain.html
@@ -15,10 +15,16 @@
       <h1 class="nhsuk-heading-l">{{ pageName }}</h1>
 
       {% set pharmaciesHtml %}
-        {% for pharmacy in pharmacies %}
-          {{ pharmacy.name | capitalize }} ({{ pharmacy.id }})
-          <br>
-        {% endfor %}
+        {% if (pharmacies | length) <= 10 %}
+          <ul class="nhsuk-list">
+            {% for pharmacy in pharmacies %}
+              <li>{{ pharmacy.name }} ({{ pharmacy.id }})</li>
+            {% endfor %}
+          </ul>
+        {% else %}
+          {{ pharmacies | length }} pharmacies
+        {% endif %}
+
       {% endset %}
 
       <h2 class="nhsuk-heading-m">Your pharmacies</h2>
@@ -29,7 +35,7 @@ <h2 class="nhsuk-heading-m">Your pharmacies</h2>
               text: "Company"
             },
             value: {
-              html: (pharmacyChain.name | capitalize)
+              html: pharmacyChain.name
             },
             actions: {
               items: [
@@ -146,7 +152,7 @@ <h2 class="nhsuk-heading-m">2nd lead administrator</h2>
         }) }}
       {% endif %}
 
-      <form action="/apply/check-your-email-chain" method="post">
+      <form action="/apply/check-chain-answer" method="post">
         {{ button({
           text: "Confirm"
         }) }}
diff --git a/app/views/apply/check-pharmacy-chain.html b/app/views/apply/check-pharmacy-chain.html
index a745c2f4..4f686713 100644
--- a/app/views/apply/check-pharmacy-chain.html
+++ b/app/views/apply/check-pharmacy-chain.html
@@ -22,7 +22,7 @@ <h1 class="nhsuk-heading-l">{{ pageName }}</h1>
               text: "Name"
             },
             value: {
-              text: organisation.name | capitalize
+              text: organisation.name
             }
           },
           {
@@ -46,7 +46,7 @@ <h1 class="nhsuk-heading-l">{{ pageName }}</h1>
               text: "Address"
             },
             value: {
-              html: (organisation.address.line1 | capitalize) + "<br>" + (organisation.address.town | capitalize) + "<br>" + organisation.address.postcode
+              html: organisation.address.line1 + "<br>" + organisation.address.town + "<br>" + organisation.address.postcode
             }
           }
         ]
diff --git a/app/views/apply/pharmacies.html b/app/views/apply/pharmacies.html
index e8c2af9d..9d770f7d 100644
--- a/app/views/apply/pharmacies.html
+++ b/app/views/apply/pharmacies.html
@@ -1,6 +1,6 @@
 {% extends 'layout.html' %}
 
-{% set pageName = "" %}
+{% set pageName = "Select the pharmacies where you want to start using RAVS" %}
 
 
 {% block beforeContent %}
@@ -16,22 +16,23 @@
   <div class="nhsuk-grid-row">
     <div class="nhsuk-grid-column-two-thirds">
 
-      {% set items = [
-        {
-          text: "Select all",
-          value: "",
-          attributes: {
-            "data-select-all": "true"
-          }
-        },
-        {
-          divider: "or"
-        }
-      ] %}
+      {% set items = [] %}
+      {% if pharmacies | length > 1 %}
+        {% set items = (items.push({
+           text: "Select all",
+           value: "",
+           attributes: {
+             "data-select-all": "true"
+           }
+          }), items) %}
+         {% set items = (items.push({
+            divider: "or"
+          }), items) %}
+      {% endif %}
 
       {% for pharmacy in pharmacies %}
         {% set items = (items.push({
-          text: (pharmacy.name | capitalize) + ", " + pharmacy.address.postcode + " (" + pharmacy.id + ")",
+          text: pharmacy.name + ", " + pharmacy.address.postcode + " (" + pharmacy.id + ")",
           value: pharmacy.id
         }), items) %}
       {% endfor %}
@@ -44,7 +45,7 @@
           values: data.pharmacyIds,
           fieldset: {
             legend: {
-              text: "Select the pharmacies where you want to start using RAVS",
+              text: pageName,
               size: "l"
             }
           },
diff --git a/app/views/apply/pharmacy-chain-check.html b/app/views/apply/pharmacy-chain-check.html
index ed817f61..28621a51 100644
--- a/app/views/apply/pharmacy-chain-check.html
+++ b/app/views/apply/pharmacy-chain-check.html
@@ -15,7 +15,7 @@
 
       <h1 class="nhsuk-heading-l">{{ pageName }}</h1>
 
-        <p>You have selected <b>{{ pharmacies | length }} pharmacies</b>.</p>
+        <p>You have selected <b>{{ pharmacies | length | plural("pharmacy") }}</b>.</p>
 
         <table>
           <thead>
@@ -28,12 +28,17 @@ <h1 class="nhsuk-heading-l">{{ pageName }}</h1>
 
             {% for pharmacy in pharmacies %}
               <tr>
-                <td>{{ pharmacy.name | capitalize }}, {{ pharmacy.address.postcode }} ({{ pharmacy.id }})</td>
+                <td>{{ pharmacy.name }}, {{ pharmacy.address.postcode }} ({{ pharmacy.id }})</td>
                 <td class="nhsuk-u-text-align-right">
-                  {{ button({
-                    text: "Remove",
-                    classes: "nhsuk-button--small nhsuk-button--secondary nhsuk-u-margin-bottom-0"
-                  }) }}
+                  {% if pharmacies | length > 1 %}
+                    <form action="/apply/pharmacy-chain-check-remove-one" method="post">
+                    <input type="hidden" name="pharmacyIdToRemove" value="{{ pharmacy.id }}">
+                    {{ button({
+                      text: "Remove",
+                      classes: "nhsuk-button--small nhsuk-button--secondary nhsuk-u-margin-bottom-0"
+                    }) }}
+                    </form>
+                  {% endif %}
                 </td>
               </tr>
             {% endfor %}
diff --git a/app/views/apply/start.html b/app/views/apply/start.html
index 7154561c..79ec5629 100644
--- a/app/views/apply/start.html
+++ b/app/views/apply/start.html
@@ -37,7 +37,7 @@
 
       {% for pharmacyCompany in (allPharmacyCompanies | sort(false, false, "name")) %}
         {% set pharmacyCompanyItems = (pharmacyCompanyItems.push({
-          text: (pharmacyCompany.name | capitalize) + " (" + (pharmacyCompany.id) + ")",
+          text: (pharmacyCompany.name) + " (" + (pharmacyCompany.id) + ")",
           value: pharmacyCompany.id
         }), pharmacyCompanyItems) %}
       {% endfor %}
diff --git a/app/views/apply/welcome-email-chain.html b/app/views/apply/welcome-email-chain.html
index 4b0acc01..338b7e82 100644
--- a/app/views/apply/welcome-email-chain.html
+++ b/app/views/apply/welcome-email-chain.html
@@ -26,18 +26,18 @@ <h2 class="nhsuk-heading-s">1. Activate your Okta account</h2>
       <p>If you cannot find the email, check your spam or junk.</p>
 
       <h2 class="nhsuk-heading-s">2. Log in to the Record a vaccination service</h2>
-      <p>Once you’ve activated your Okta account, log in to <a href="https://www.ravs.england.nhs.uk">www.ravs.england.nhs.uk</a> using your Okta username and password.</p>
+      <p>Once you’ve activated your Okta account, log in to <a href="/auth/okta-sign-in?email={{ data.email }}">www.ravs.england.nhs.uk</a> using your Okta username and password.</p>
       <p>You can also access the service through your Okta account by clicking ‘RAVS (PROD) app’.</p>
 
       <h2 class="nhsuk-heading-s">3. Add users to individual pharmacies</h2>
       <p>When you log in, you'll see a list of pharmacies where you now have access to the service.</p>
-      <p>To give more users access to the service at individual pharmacies:</p> 
-      
+      <p>To give more users access to the service at individual pharmacies:</p>
+
       <ul class="nhsuk-list nhsuk-list--bullet">
         <li>select a pharmacy from the list</li>
         <li>go to the Manage users section and add users</li>
       </ul>
-      
+
       <h2 class="nhsuk-heading-s">Training and support</h2>
       <p>To help you get started, you can:</p>
       <ul class="nhsuk-list nhsuk-list--bullet">
@@ -50,9 +50,9 @@ <h2 class="nhsuk-heading-s">Training and support</h2>
 
       <p>Do not reply to this email as we do not check this inbox.</p>
       <p>To contact us, go to: <a href="https://www.ravs.england.nhs.uk/help-and-support">Record a vaccination: Help and support</a></p>
-        
 
-      
+
+
     </div>
   </div>
 
diff --git a/app/views/auth/okta-sign-in.html b/app/views/auth/okta-sign-in.html
index 7a0aea5b..0b913e3a 100644
--- a/app/views/auth/okta-sign-in.html
+++ b/app/views/auth/okta-sign-in.html
@@ -17,7 +17,7 @@
 
   <div data-se="o-form-label" class="okta-form-label o-form-label"><label for="email">Email&nbsp;</label></div>
 
-  <div data-se="o-form-input-container" class="o-form-input"><span data-se="o-form-input-identifier" class="o-form-input-name-identifier o-form-control okta-form-input-field input-fix"><input type="text" placeholder="" name="email" value="" aria-label="" autocomplete="username" id="email"></span></div></div><div data-se="o-form-fieldset-credentials.passcode" class="o-form-fieldset o-form-label-top"><div data-se="o-form-label" class="okta-form-label o-form-label"><label for="input36">Password&nbsp;</label></div><div data-se="o-form-input-container" class="o-form-input"><span data-se="o-form-input-credentials.passcode" class="o-form-input-name-credentials.passcode o-form-control okta-form-input-field input-fix"><input type="password" placeholder="" name="credentials.passcode" id="input36" value="" aria-label="" autocomplete="current-password" class="password-with-toggle" style="margin-bottom: 20px;"><span class="password-toggle"><span class="eyeicon visibility-16 button-show"></span><span class="eyeicon visibility-off-16 button-hide"></span></span></span></div></div><div data-se="o-form-fieldset-rememberMe" class="o-form-fieldset o-form-label-top"><div data-se="o-form-input-container" class="o-form-input"><span data-se="o-form-input-rememberMe" class="o-form-input-name-rememberMe"><div class="custom-checkbox"><input type="checkbox" name="rememberMe" id="input44"><label for="input44" data-se-for-name="rememberMe">Keep me signed in</label></div></span></div></div></div></div>
+  <div data-se="o-form-input-container" class="o-form-input"><span data-se="o-form-input-identifier" class="o-form-input-name-identifier o-form-control okta-form-input-field input-fix"><input type="text" placeholder="" name="email" value="{{ data.email }}" aria-label="" autocomplete="username" id="email"></span></div></div><div data-se="o-form-fieldset-credentials.passcode" class="o-form-fieldset o-form-label-top"><div data-se="o-form-label" class="okta-form-label o-form-label"><label for="input36">Password&nbsp;</label></div><div data-se="o-form-input-container" class="o-form-input"><span data-se="o-form-input-credentials.passcode" class="o-form-input-name-credentials.passcode o-form-control okta-form-input-field input-fix"><input type="password" placeholder="" name="credentials.passcode" id="input36" value="" aria-label="" autocomplete="current-password" class="password-with-toggle" style="margin-bottom: 20px;"><span class="password-toggle"><span class="eyeicon visibility-16 button-show"></span><span class="eyeicon visibility-off-16 button-hide"></span></span></span></div></div><div data-se="o-form-fieldset-rememberMe" class="o-form-fieldset o-form-label-top"><div data-se="o-form-input-container" class="o-form-input"><span data-se="o-form-input-rememberMe" class="o-form-input-name-rememberMe"><div class="custom-checkbox"><input type="checkbox" name="rememberMe" id="input44"><label for="input44" data-se-for-name="rememberMe">Keep me signed in</label></div></span></div></div></div></div>
 
     {{ button({
       classes: "app-button--okta nhsuk-u-margin-top-5",
diff --git a/app/views/auth/select-organisation.html b/app/views/auth/select-organisation.html
index ce1baa8a..eaa3304a 100644
--- a/app/views/auth/select-organisation.html
+++ b/app/views/auth/select-organisation.html
@@ -31,7 +31,7 @@
           value: organisation.id,
           text: organisation.name + " (" + organisation.id + ")",
           hint: {
-            text: organisation.address.line1 + ", " +  organisation.address.town + ", " + organisation.address.postcode
+            text: (organisation.address.line1 + ", " if organisation.address.line1 else "")  +  (organisation.address.town + ", " if organisation.address.town else "") + organisation.address.postcode
           }
         }), items) %}
       {% endfor %}