readme.md

Author: bhavyaa30

Client-Side Components/UI Actions/Bulk Assign Incidents via List Button/readme.md

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+## Use Case
+In ServiceNow, the default Assign to Me action works only for single records.
+We need a list UI Action to allow users to select multiple incidents and assign them all to themselves in one click.
+## Implementation Approach
+Type: List UI Action
+Table: incident
+Condition: Active incidents only (optional)
+Action: Server-side script using GlideRecord to update selected incidents.
+## Code
+UI Action Configuration:
+Name: Bulk Assign to Me
+Table: Incident (incident)
+Action Type: List
+Form Button: Unchecked
+List Button: Checked
+Client: False (Server-side)
+## Steps to Configure in ServiceNow
+Navigate to System Definition → UI Actions.
+Click New and fill the fields as per above.
+Make List Button = True.
+Paste the script into the Script section.
+Add roles/conditions if required.
+Save and refresh the Incident list.
+## How to Use
+Go to the Incident list view.
+Check multiple incident records.
+Click Bulk Assign to Me.
+All selected incidents are now assigned to the current user.
+A confirmation message shows how many incidents were updated.
+## Notes / Best Practices
+This is server-side to ensure security and avoid client manipulation.
+Can be enhanced to assign to a specific group dynamically.
+Works for any list view with sys_ids selected.