Create code.js

Author: chetnadev

Server-Side Components/Business Rules/Auto Create Problem Records for Recurring Incidents/code.js

@@ -0,0 +1,26 @@
+(function executeRule(current, previous) {
+    if (!current.cmdb_ci)
+        return;
+
+    var gr = new GlideAggregate('incident');
+    gr.addQuery('cmdb_ci', current.cmdb_ci);
+    gr.addQuery('sys_created_on', '>=', gs.daysAgoStart(1));
+    gr.addAggregate('COUNT');
+    gr.query();
+
+    if (gr.next() && gr.getAggregate('COUNT') >= 5) {
+        var problemGR = new GlideRecord('problem');
+        problemGR.addQuery('cmdb_ci', current.cmdb_ci);
+        problemGR.addQuery('state', '<', 8); // Not Closed
+        problemGR.query();
+
+        if (!problemGR.hasNext()) {
+            problemGR.initialize();
+            problemGR.short_description = 'Recurring incidents on ' + current.cmdb_ci.name;
+            problemGR.cmdb_ci = current.cmdb_ci;
+            problemGR.state = 1; // New
+            problemGR.insert();
+            gs.log('Problem created for recurring incidents on CI: ' + current.cmdb_ci.name);
+        }
+    }
+})(current, previous);