Create Add_Comments_Script.js

This ServiceNow Background Script allows you to add comments or work notes to a record on behalf of a specific user.

Author: SachinNarayanasamy

Server-Side Components/Background Scripts/Add Comments/Add_Comments_Script.js

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+var incidentSysId = 'e9859dd4c39b2210ffd47205e401312d'; // sys_id of the incident
+    var userName = 'john.doe';                 // user_name of the user adding the comment
+    var commentText = 'This is my Hacktoberfest comment via Background Script!'; // Comment text
+    var journalField = 'comments';             // Can be 'comments' or 'work_notes'
+	  //var journalField='work_notes';
+
+    var incidentGR = new GlideRecord('incident');
+    if (incidentGR.get(incidentSysId)) {
+        incidentGR[journalField].setJournalEntry(commentText, userName);
+        incidentGR.update();
+        gs.info('Comment added successfully on Incident ' + incidentSysId + ' by ' + userName + '.');
+    } else {
+        gs.error('Incident not found for sys_id: ' + incidentSysId);
+    }