Update Readme.md

varshh-ds · web-flow · commit 8f290d882de6 · 2025-10-22T23:48:48.000+05:30
Assigns incidents to groups based on category
diff --git a/Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/Readme.md b/Server-Side Components/Business Rules/Auto-Assign Incident Based on Keywords, CI, and Department/Readme.md
@@ -8,4 +8,6 @@ Automatically assigns incidents to the correct assignment group based on:
 
 3.Caller’s department.
 
+Assigns incidents to groups based on category
+
 Incidents should be routed automatically without manual intervention.
