Create README.md

Author: chetnadev

Server-Side Components/Script Includes/Enforce SLA Rules on Change Requests with Scheduled Job Trigger/README.md

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+If a Change Request hasn't been moved to "Assess" state within 48 hours of submission,
+automatically send a reminder and log escalation task.
+This is a hybrid of a Business Rule + Scheduled Job (or Flow).
+This code sets up an automated escalation process for change requests in ServiceNow. When a new change request is created, it schedules a job to run after 48 hours using a `sys_trigger`. 
+If the change is still in the "New" state at that time, the Script Include sends a notification event and creates an escalation task assigned to the Change Management group. This ensures timely review and prevents unattended change requests.