code.js

Author: chetnadev

Server-Side Components/Business Rules/Service Request Submission Throttling/code.js

@@ -0,0 +1,16 @@
+(function executeRule(current, gsn, gs) {
+    var user = gs.getUserID();
+    var windowStart = new GlideDateTime();
+    windowStart.addHours(-1);
+
+    var gr = new GlideAggregate('sc_request');
+    gr.addQuery('requested_for', user);
+    gr.addQuery('sys_created_on', '>=', windowStart);
+    gr.addAggregate('COUNT');
+    gr.query();
+
+    if (gr.next() && parseInt(gr.getAggregate('COUNT')) >= 5) {
+        gs.addErrorMessage("You have reached the request submission limit. Please wait and try again later.");
+        current.setAbortAction(true);
+    }
+})(current, gsn, gs);