Create code.js

Author: chetnadev

Server-Side Components/Business Rules/Automatically Throttle Incidents Raised by Same User Within Short Timeframe/code.js

@@ -0,0 +1,26 @@
+(function executeRule(current, gsn, gs) {
+
+    var limit = 3;
+    var windowMins = 10;
+
+    var recentIncidents = new GlideRecord('incident');
+    recentIncidents.addQuery('caller_id', current.caller_id);
+    
+    var now = new GlideDateTime();
+    var cutoff = new GlideDateTime();
+    cutoff.addMinutes(-windowMins);
+    
+    recentIncidents.addQuery('sys_created_on', '>=', cutoff);
+    recentIncidents.query();
+
+    var count = 0;
+    while (recentIncidents.next()) {
+        count++;
+    }
+
+    if (count >= limit) {
+        gs.addErrorMessage("You have submitted too many incidents in a short time. Please wait before submitting more.");
+        current.setAbortAction(true);
+    }
+
+})(current, gsn, gs);