Import from vmware failed - NFS error

[luboss79]

Hello,
I am trying to use the Import-Export tool in ACS with configured NFS primary storage. I'm getting the NFS error:

2026-03-17 12:26:59,607 ERROR [c.c.h.g.VMwareGuru] (API-Job-Executor-8:[ctx-59095062, job-17951, ctx-7c2428ef]) (logid:59fd44a1) Error create template file of the VM: vm-export-test from vCenter vcenter.ourdomain.sk: Unable to create mount point for nfs://172.0.0.10//mnt/NFS_DATA/psm-ps-migration com.cloud.utils.exception.CloudRuntimeException: Unable to create mount point for nfs://172.0.0.10//mnt/NFS_DATA/psm-ps-migration

Here are the steps to reproduce my issue:

1. Select Migrate existing instance to KVM
2. Choose the External VMware vCenter - add the connect parameters
3. VM instance for export is visible in Instance Listing
4. Choose the VM - Import Instance
5. Fill the name, choose the compute offering
6. Click OK

ACS version: 4.22.0
KVM Hosts: Oracle Linux 8.10
Primary storage: NFS

The question is: Please explain the log, does it mean that the NFS storage (ACS primary) is beeing mounted on the vcenter server? If so, is it mandatory prerequisite for importing the instance from vmware?

Thank you

[nvazquez]

Hi @luboss79 can you share the management server logs around the failure time or the strack strace of the error?

[luboss79]

Hi,
of course, the log file is attached.
Thank you
cloudstack-management-vmware-export.log