Generac changing login process again, will this be a problem?

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Valued Mobile Link Customer,

We are writing to inform you of an upcoming change affecting the Mobile Link sign-in process.

What is changing?

In April, your Mobile Link account will transition to a unified login experience. We are moving to a new authentication provider to better protect you and your personal information, and to help simplify and secure how you access your connected home products.

How does this affect you?

Your account will be moved automatically to the new sign-in system. After the update in April, you may be prompted to reset your password.

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I submitted a support case regarding this issue and received the below email, I would highly recommend everyone one open a support case requesting HA access or supported integration.

Hello Scott,
Thank you for contacting Generac Power Systems, Inc. My name is Crystal, and I will be assisting you today.

I appreciate you for reaching out and for sharing your feedback regarding the recent updates to the Mobile Link sign-in process, as well as your interest in expanded data access and integration capabilities.

We understand your concerns and appreciate you taking the time to voice them. Mobile Link is designed to provide secure, reliable remote monitoring of your generator and associated equipment, and updates to the sign-in process are implemented to enhance account security and protect user data.

Regarding integration with platforms such as Home Assistant, Generac currently does not offer an official, universally supported integration or open API for direct third-party automation use. At this time, Mobile Link is intended to operate within its supported ecosystem to ensure consistent performance, data accuracy, and cybersecurity protections.

That said, we recognize that many customers—especially those with advanced automation setups—are interested in greater access to their equipment data. Your feedback is valuable, and we will be sure to share it with our product and development teams as they continue to evaluate future enhancements and potential integration options.

We do strive to balance accessibility with the need to protect system integrity, user privacy, and compliance requirements. While we are unable to offer a custom integration solution at this time, we are continually reviewing customer input to guide future improvements.

We appreciate your investment in Generac products and services, and your perspective helps us better understand how we can evolve to meet customer needs. Please don’t hesitate to reach out if you have any additional questions or concerns.

The case number generated for this conversation is 80xxxxxxx.
If you need additional assistance, please refer to this case number when you call or email us.
Generac is dedicated to ensuring your peace of mind with a quality product.
We are available 24 hours a day.

Crystal H She/Her
Customer Experience Technical Advocate
Generac Power Systems
888-436-3722 or 855-436-8439