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Mr. Sam Chuen-Fai Tse

IT Support Engineer | Systems Administration | Cloud & Infrastructure

📍 Balerno, Edinburgh, UK
✉️ codefzer@gmail.com

Professional Summary

Proactive and versatile IT professional with extensive experience in onsite support, systems administration, and cloud technologies. Skilled in managing hybrid infrastructures, improving IT operations, and delivering reliable end-user support in enterprise environments. Proven ability to troubleshoot complex technical issues, maintain secure IT infrastructure, and collaborate effectively with users, vendors, and cross-functional teams.

Core Skills

  • Microsoft 365 (Teams, SharePoint Online, OneDrive, Exchange Online)
  • Windows & macOS Support
  • Active Directory & User Lifecycle Management
  • IT Service Management (ServiceNow, SLA-driven support)
  • Hardware Lifecycle Management & Asset Tracking
  • Cloud Platforms (AWS, Microsoft 365)
  • End-User Technical Support

Professional Experience

IT Support Engineer

Hemmersbach GmbH & Co. KG
Edinburgh, UK | Feb 2023 – Feb 2026

  • Delivered onsite Level 2 IT support in an enterprise environment, serving as a key technical contact for end-users at Aegon UK.
  • Utilised ServiceNow for incident and service request management, ensuring accurate documentation and SLA compliance.
  • Supported Microsoft 365 services (Teams, SharePoint Online, OneDrive) including access management, collaboration issues, and sync troubleshooting.
  • Troubleshot Windows and macOS environments, performing device installation, imaging, configuration, and build bench administration.
  • Managed full hardware lifecycle processes, including provisioning, diagnostics, break-fix coordination, asset tracking, inventory management, and compliant disposal.

Information Technology Officer

Yan Fook Theological Seminary
Hong Kong | Dec 2010 – Jun 2022

  • Administered Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
  • Managed user lifecycle administration, including account provisioning, device builds, and access control.
  • Led the migration of legacy library and student database systems to AWS, improving scalability and system resilience.
  • Provided IT support across desktop, server, AV, CCTV, printers, and applications, ensuring SLA compliance.
  • Managed and secured network infrastructure including SonicWall firewalls, routers, LAN/WAN, VPN, and NAS.
  • Coordinated with vendors on software and hardware procurement and maintenance.
  • Oversaw continuous development of the institutional website and ICT resources.

Solutions Consultant

MightyProf Co. Ltd
Hong Kong | Jul 2008 – Jun 2010

  • Delivered professional services including solution planning, system deployment, and integration.
  • Conducted customer review meetings and provided project progress updates.
  • Worked closely with hardware vendors to deliver integrated solutions.
  • Collaborated with clients and designers on budget planning and project timelines.

Project Engineer

The Chinese University of Hong Kong
Hong Kong | Nov 2003 – May 2008

  • Maintained and administered Human-Computer Communications Laboratory infrastructure.
  • Supported academic programmes and research through reliable technical systems management.

Programmer

Microware Limited
Hong Kong | Sep 2002 – Oct 2003

  • Developed a Human Resource Management Information System using ASP.NET.
  • Designed a data upload system for Symbol™ barcode readers using the vendor SDK.

Programmer

Valentia Technology and System Co. Ltd
Hong Kong | Apr 2000 – Sep 2002

  • Developed kiosk applications using Visual Basic.
  • Implemented payment gateway integration using JSP and Oracle databases.

Education

B.Sc. in Computer Engineering
University of Manitoba
Winnipeg, Manitoba, Canada

Availability

✔ Available immediately