issue-acknowledge.yml

name: Auto Acknowledge GH Issues

on:
  issues:
    types: [opened]

permissions:
  contents: read
  issues: write
jobs:
  acknowledge:
    runs-on: ubuntu-latest
    permissions:
      issues: write
    steps:
      # Step 1: Wait 15 minutes
      - name: Wait 15 minutes
        run: sleep 900

      # Step 2: Check if a maintainer already responded
      - name: Check for existing maintainer response
        id: check
        uses: actions/github-script@v7
        with:
          github-token: ${{ secrets.GITHUB_TOKEN }}
          script: |
            const maintainers = ['sumitmsft','dlevy-msft-sql','gargsaumya','bewithgaurav','subrata-ms','jahnvi480','saurabh500']; 

            const comments = await github.rest.issues.listComments({
              owner: context.repo.owner,
              repo: context.repo.repo,
              issue_number: context.payload.issue.number
            });

            const maintainerReplied = comments.data.some(
              comment => maintainers.includes(comment.user.login)
            );

            core.setOutput('skip', maintainerReplied.toString());
            console.log(`Maintainer already replied: ${maintainerReplied}`);

      # Step 3: Post acknowledgement ONLY if no maintainer has responded
      - name: Post acknowledgement comment
        if: steps.check.outputs.skip == 'false'
        uses: actions/github-script@v7
        with:
          github-token: ${{ secrets.GITHUB_TOKEN }}
          script: |
            await github.rest.issues.createComment({
              owner: context.repo.owner,
              repo: context.repo.repo,
              issue_number: context.payload.issue.number,
              body: `Hi @${context.payload.issue.user.login}, thank you for opening this issue!\n\nOur team will review it shortly. We aim to triage all new issues within 24-48 hours and get back to you.\n\nIf you have additional information to share, please feel free to update the issue.\n\nThank you for your patience!`
            });

      # Step 4: Add "triage needed" label if no maintainer has responded
      - name: Add triage needed label
        if: steps.check.outputs.skip == 'false'
        uses: actions/github-script@v7
        with:
          github-token: ${{ secrets.GITHUB_TOKEN }}
          script: |
            await github.rest.issues.addLabels({
              owner: context.repo.owner,
              repo: context.repo.repo,
              issue_number: context.payload.issue.number,
              labels: ['triage needed']
            });