diff --git a/content/manuals/billing/payment-method.md b/content/manuals/billing/payment-method.md index 94baea9b209..fd3d04971e0 100644 --- a/content/manuals/billing/payment-method.md +++ b/content/manuals/billing/payment-method.md @@ -237,9 +237,6 @@ verification email and enter the amount of this deposit to verify your account. ## Failed payments -You can't manually retry a failed payment. Docker will retry failed payments -based on the retry schedule. - If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule: @@ -252,6 +249,18 @@ Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt. +### Manual payment retry + +If you want to resolve a failed payment immediately instead of waiting for the automatic retry schedule, you can manually retry the payment: + +1. Access the unpaid invoice from the email notification or from your billing history. +2. Select **Pay online** on the invoice. +3. You'll be redirected to Stripe to complete the payment with your current payment method or a different one. + +This allows you to resolve payment issues immediately without waiting for the automatic retry schedule. + +### Subscription downgrade + Once the grace period is over and the invoice is still not paid, the subscription downgrades to a free subscription and all paid features are disabled.