| copyright |
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|---|---|---|---|
| lastupdated | 2023-07-24 | ||
| keywords | getting help, getting support, troubleshooting | ||
| subcollection | EventStreams |
{{site.data.keyword.attribute-definition-list}}
{: #gettinghelp}
If you have problems or questions while you use {{site.data.keyword.messagehub}}, go directly to the {{site.data.keyword.Bluemix}} Support page to review featured FAQs, view cloud status, or post questions on Stack Overflow. Or, open a support case. {: shortdesc}
- To check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources, go to the Status page{: external}.
- Review the dedicated Stack Overflow{: external} to see whether other users ran into the same problem. When you use the forum to ask a question, tag your question with "ibm-cloud" and "ibm-eventstreams" so that it is seen by the {{site.data.keyword.Bluemix_notm}} development team. Your question gets answered either by a member of the {{site.data.keyword.messagehub}} development team or by the wider community.
- If you still need help from the {{site.data.keyword.messagehub}} team, ensure that you gather all the information required as detailed in Reporting a problem to the {{site.data.keyword.messagehub}} team - Standard and Enterprise plans. There you find guidance about opening a support case for {{site.data.keyword.messagehub}}. For more information about severities and response times, see Creating support cases{: external} or Escalating support cases{: external}.