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GitHub Support Bot - Customer Service Automation

Portfolio Project: Demonstrating automated customer support architecture and DevOps expertise with GitHub's native tooling. Also experimenting with agentic coding.

👋 About This Project

This project showcases how to build scalable, automated customer support systems using GitHub Actions, API integration, and intelligent issue routing.

Live Dashboard: View Metrics →

🎯 What This Demonstrates

✅ GitHub Actions Expertise - Complex workflow automation
✅ API Integration - GitHub REST & GraphQL API usage
✅ Customer-Centric Design - Self-service support patterns
✅ DevOps Best Practices - CI/CD, testing, monitoring
✅ Documentation Skills - Clear, actionable guidance

🏗️ Architecture

Automated Issue Triage

  • Pattern matching for common customer questions
  • Smart labeling (bug/feature/question/documentation)
  • Auto-routing to appropriate resources

Response Automation

  • Instant helpful replies with relevant docs
  • Escalation logic for complex issues
  • Tracks response times and resolution rates

Metrics Dashboard

  • Real-time support statistics
  • Response time analytics
  • Issue resolution trends

📋 Current Status

Phase: Development
Last Updated: February 2026

Completed

  • Project structure and documentation
  • Issue auto-labeling workflow
  • Auto-response bot
  • Metrics collection
  • Dashboard UI

🛠️ Tech Stack

Component Technology
Automation GitHub Actions
API Integration GitHub REST API, Octokit
Frontend HTML/CSS/JS (GitHub Pages)
Data Storage GitHub Issues API, JSON artifacts
Runtime Node.js 20+

📖 Documentation

🚀 Try It Yourself

# Clone the repository
git clone https://github.com/kalimar/github-support-bot.git
cd github-support-bot

# Install dependencies
npm install

# Test locally
npm test

Open an issue in this repo to see the automation in action!

💡 Key Insights

This project solves a common GitHub customer challenge: reducing time-to-first-response while maintaining quality. By automating routine triage and responses, support teams can focus on complex issues that need human expertise.

Lessons Learned

(Will be updated as project progresses)

🔗 Connect

Built by [Your Name]
Portfolio: kalimar.github.io
LinkedIn: [https://www.linkedin.com/in/kalimarmaia/]
GitHub: @kalimar

⭐ If you find this helpful, consider starring the repo!