diff --git a/python/packages/azure-contentunderstanding/.gitignore b/python/packages/azure-contentunderstanding/.gitignore new file mode 100644 index 0000000000..051cb93f3d --- /dev/null +++ b/python/packages/azure-contentunderstanding/.gitignore @@ -0,0 +1,3 @@ +# Local-only files (not committed) +_local_only/ +*_local_only* diff --git a/python/packages/azure-contentunderstanding/AGENTS.md b/python/packages/azure-contentunderstanding/AGENTS.md new file mode 100644 index 0000000000..3e16a3db1b --- /dev/null +++ b/python/packages/azure-contentunderstanding/AGENTS.md @@ -0,0 +1,36 @@ +# AGENTS.md — azure-contentunderstanding + +## Package Overview + +`agent-framework-azure-contentunderstanding` integrates Azure Content Understanding (CU) +into the Agent Framework as a context provider. It automatically analyzes file attachments +(documents, images, audio, video) and injects structured results into the LLM context. + +## Public API + +| Symbol | Type | Description | +|--------|------|-------------| +| `ContentUnderstandingContextProvider` | class | Main context provider — extends `BaseContextProvider` | +| `AnalysisSection` | enum | Output section selector (MARKDOWN, FIELDS, etc.) | +| `ContentLimits` | dataclass | Configurable file size/page/duration limits | + +## Architecture + +- **`_context_provider.py`** — Main provider implementation. Overrides `before_run()` to detect + file attachments, call the CU API, manage session state with multi-document tracking, + and auto-register retrieval tools for follow-up turns. +- **`_models.py`** — `AnalysisSection` enum, `ContentLimits` dataclass, `DocumentEntry` TypedDict. + +## Key Patterns + +- Follows the Azure AI Search context provider pattern (same lifecycle, config style). +- Uses provider-scoped `state` dict for multi-document tracking across turns. +- Auto-registers `list_documents()` and `get_analyzed_document()` tools via `context.extend_tools()`. +- Configurable timeout (`max_wait`) with `asyncio.create_task()` background fallback. +- Strips supported binary attachments from `input_messages` to prevent LLM API errors. + +## Running Tests + +```bash +uv run poe test -P azure-contentunderstanding +``` diff --git a/python/packages/azure-contentunderstanding/LICENSE b/python/packages/azure-contentunderstanding/LICENSE new file mode 100644 index 0000000000..9e841e7a26 --- /dev/null +++ b/python/packages/azure-contentunderstanding/LICENSE @@ -0,0 +1,21 @@ + MIT License + + Copyright (c) Microsoft Corporation. + + Permission is hereby granted, free of charge, to any person obtaining a copy + of this software and associated documentation files (the "Software"), to deal + in the Software without restriction, including without limitation the rights + to use, copy, modify, merge, publish, distribute, sublicense, and/or sell + copies of the Software, and to permit persons to whom the Software is + furnished to do so, subject to the following conditions: + + The above copyright notice and this permission notice shall be included in all + copies or substantial portions of the Software. + + THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR + IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, + FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE + AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER + LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, + OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE + SOFTWARE diff --git a/python/packages/azure-contentunderstanding/README.md b/python/packages/azure-contentunderstanding/README.md new file mode 100644 index 0000000000..2c1b46242f --- /dev/null +++ b/python/packages/azure-contentunderstanding/README.md @@ -0,0 +1,91 @@ +# Azure Content Understanding for Microsoft Agent Framework + +[![PyPI](https://img.shields.io/pypi/v/agent-framework-azure-contentunderstanding)](https://pypi.org/project/agent-framework-azure-contentunderstanding/) +[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT) + +Azure Content Understanding (CU) integration for the [Microsoft Agent Framework](https://aka.ms/agent-framework). Provides a context provider that automatically analyzes file attachments (documents, images, audio, video) using Azure Content Understanding and injects structured results into the LLM context. + +## Installation + +```bash +pip install --pre agent-framework-azure-contentunderstanding +``` + +> **Note:** This package is in preview. The `--pre` flag is required to install pre-release versions. + +## Quick Start + +```python +from agent_framework import Agent, Message, Content +from agent_framework.azure import AzureOpenAIResponsesClient +from agent_framework_azure_contentunderstanding import ContentUnderstandingContextProvider +from azure.identity import DefaultAzureCredential + +credential = DefaultAzureCredential() + +cu = ContentUnderstandingContextProvider( + endpoint="https://my-resource.cognitiveservices.azure.com/", + credential=credential, + analyzer_id="prebuilt-documentSearch", +) + +async with cu, AzureOpenAIResponsesClient(credential=credential) as llm_client: + agent = Agent(client=llm_client, context_providers=[cu]) + + response = await agent.run(Message(role="user", contents=[ + Content.from_text("What's on this invoice?"), + Content.from_data(pdf_bytes, "application/pdf", + additional_properties={"filename": "invoice.pdf"}), + ])) + print(response.text) +``` + +## Features + +- **Automatic file detection** — Scans input messages for supported file attachments and analyzes them automatically. +- **Multi-document sessions** — Tracks multiple analyzed documents per session with status tracking (`pending`/`ready`/`failed`). +- **Background processing** — Configurable timeout with async background fallback for large files or slow analysis. +- **Output filtering** — Passes only relevant sections (markdown, fields) to the LLM, reducing token usage by >90%. +- **Auto-registered tools** — `list_documents()` and `get_analyzed_document()` tools let the LLM query status and retrieve cached content on follow-up turns. +- **All CU modalities** — Documents, images, audio, and video via prebuilt or custom analyzers. + +## Supported File Types + +| Category | Types | +|----------|-------| +| Documents | PDF, DOCX, XLSX, PPTX, HTML, TXT, Markdown | +| Images | JPEG, PNG, TIFF, BMP | +| Audio | WAV, MP3, M4A, FLAC, OGG | +| Video | MP4, MOV, AVI, WebM | + +## Configuration + +```python +from agent_framework_azure_contentunderstanding import ( + ContentUnderstandingContextProvider, + AnalysisSection, + ContentLimits, +) + +cu = ContentUnderstandingContextProvider( + endpoint="https://my-resource.cognitiveservices.azure.com/", + credential=credential, + analyzer_id="my-custom-analyzer", # default: "prebuilt-documentSearch" + max_wait=10.0, # default: 5.0 seconds + output_sections=[ # default: MARKDOWN + FIELDS + AnalysisSection.MARKDOWN, + AnalysisSection.FIELDS, + AnalysisSection.FIELD_GROUNDING, + ], + content_limits=ContentLimits( # default: 20 pages, 10 MB, 5 min audio, 2 min video + max_pages=50, + max_file_size_mb=50, + ), +) +``` + +## Links + +- [Microsoft Agent Framework](https://aka.ms/agent-framework) +- [Azure Content Understanding](https://learn.microsoft.com/azure/ai-services/content-understanding/) +- [API Reference](https://learn.microsoft.com/python/api/azure-ai-contentunderstanding/) diff --git a/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/__init__.py b/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/__init__.py new file mode 100644 index 0000000000..72ef854309 --- /dev/null +++ b/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/__init__.py @@ -0,0 +1,18 @@ +# Copyright (c) Microsoft. All rights reserved. + +import importlib.metadata + +from ._context_provider import ContentUnderstandingContextProvider +from ._models import AnalysisSection, ContentLimits + +try: + __version__ = importlib.metadata.version(__name__) +except importlib.metadata.PackageNotFoundError: + __version__ = "0.0.0" + +__all__ = [ + "AnalysisSection", + "ContentLimits", + "ContentUnderstandingContextProvider", + "__version__", +] diff --git a/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/_context_provider.py b/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/_context_provider.py new file mode 100644 index 0000000000..fe1f48df61 --- /dev/null +++ b/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/_context_provider.py @@ -0,0 +1,565 @@ +# Copyright (c) Microsoft. All rights reserved. + +from __future__ import annotations + +import asyncio +import base64 +import hashlib +import json +import logging +from datetime import datetime, timezone +from typing import TYPE_CHECKING, Any, ClassVar + +from agent_framework import BaseContextProvider, Content, FunctionTool, Message, SessionContext +from agent_framework._sessions import AgentSession +from azure.ai.contentunderstanding.aio import ContentUnderstandingClient +from azure.ai.contentunderstanding.models import AnalysisResult +from azure.core.credentials import AzureKeyCredential +from azure.core.credentials_async import AsyncTokenCredential + +if TYPE_CHECKING: + from agent_framework._agents import SupportsAgentRun + +from ._models import AnalysisSection, ContentLimits, DocumentEntry + +logger = logging.getLogger(__name__) + +AzureCredentialTypes = AzureKeyCredential | AsyncTokenCredential + +SUPPORTED_MEDIA_TYPES: frozenset[str] = frozenset({ + # Documents + "application/pdf", + "image/jpeg", + "image/png", + "image/tiff", + "image/bmp", + "application/vnd.openxmlformats-officedocument.wordprocessingml.document", + "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet", + "application/vnd.openxmlformats-officedocument.presentationml.presentation", + "text/html", + "text/plain", + "text/markdown", + # Audio + "audio/wav", + "audio/mp3", + "audio/mpeg", + "audio/m4a", + "audio/flac", + "audio/ogg", + # Video + "video/mp4", + "video/quicktime", + "video/x-msvideo", + "video/webm", +}) + + +class ContentUnderstandingContextProvider(BaseContextProvider): + """Context provider that analyzes file attachments using Azure Content Understanding. + + Automatically detects supported file attachments in the agent's input, + analyzes them via CU, and injects the structured results (markdown, fields) + into the LLM context. Supports multiple documents per session with background + processing for long-running analyses. + + Args: + endpoint: Azure Content Understanding endpoint URL. + credential: Azure credential for authentication. + analyzer_id: CU analyzer to use. + max_wait: Max seconds to wait for analysis before deferring to background. + ``None`` waits until complete. + output_sections: Which CU output sections to pass to LLM. + content_limits: File size/page/duration limits. ``None`` disables limits. + source_id: Unique identifier for message attribution. + """ + + DEFAULT_SOURCE_ID: ClassVar[str] = "content_understanding" + DEFAULT_MAX_WAIT: ClassVar[float] = 5.0 + DEFAULT_CONTENT_LIMITS: ClassVar[ContentLimits] = ContentLimits() + + def __init__( + self, + endpoint: str, + credential: AzureCredentialTypes, + *, + analyzer_id: str = "prebuilt-documentSearch", + max_wait: float | None = DEFAULT_MAX_WAIT, + output_sections: list[AnalysisSection] | None = None, + content_limits: ContentLimits | None = DEFAULT_CONTENT_LIMITS, + source_id: str = DEFAULT_SOURCE_ID, + ) -> None: + super().__init__(source_id) + self._endpoint = endpoint + self._credential = credential + self.analyzer_id = analyzer_id + self.max_wait = max_wait + self.output_sections = output_sections or [AnalysisSection.MARKDOWN, AnalysisSection.FIELDS] + self.content_limits = content_limits + self._client: ContentUnderstandingClient | None = None + self._pending_tasks: dict[str, asyncio.Task[AnalysisResult]] = {} + + async def __aenter__(self) -> ContentUnderstandingContextProvider: + self._client = ContentUnderstandingClient(self._endpoint, self._credential) + return self + + async def __aexit__(self, *args: object) -> None: + await self.close() + + async def close(self) -> None: + """Close the underlying CU client and cancel pending tasks.""" + for task in self._pending_tasks.values(): + if not task.done(): + task.cancel() + self._pending_tasks.clear() + if self._client: + await self._client.close() + self._client = None + + async def before_run( + self, + *, + agent: SupportsAgentRun, + session: AgentSession, + context: SessionContext, + state: dict[str, Any], + ) -> None: + """Analyze file attachments and inject results into the LLM context. + + This method is called automatically by the framework before each LLM invocation. + """ + documents: dict[str, DocumentEntry] = state.setdefault("documents", {}) + + # 1. Resolve pending background tasks + self._resolve_pending_tasks(documents, context) + + # 2. Detect and strip supported file attachments from input + new_files = self._detect_and_strip_files(context) + + # 3. Analyze new files + for doc_key, content_item, binary_data in new_files: + await self._analyze_file(doc_key, content_item, binary_data, documents, context) + + # 4. Inject content for ready documents and register tools + if documents: + self._register_tools(documents, context) + + # 5. On upload turns, inject content for all ready docs from this turn + for doc_key, _, _ in new_files: + entry = documents.get(doc_key) + if entry and entry["status"] == "ready" and entry["result"]: + context.extend_messages( + self, + [ + Message(role="user", text=self._format_result(entry["filename"], entry["result"])), + ], + ) + context.extend_instructions( + self.source_id, + "A document has been analyzed using Azure Content Understanding. " + "The document content (markdown) and extracted fields (JSON) are provided above. " + "Use specific field values and cite page numbers when answering.", + ) + + # ------------------------------------------------------------------ + # File Detection + # ------------------------------------------------------------------ + + def _detect_and_strip_files( + self, + context: SessionContext, + ) -> list[tuple[str, Content, bytes | None]]: + """Detect supported files in input, strip them, and return metadata. + + Returns: + List of (doc_key, content_item, binary_data) tuples. + """ + results: list[tuple[str, Content, bytes | None]] = [] + + for msg in context.input_messages: + supported: list[Content] = [] + for c in msg.contents: + if self._is_supported_content(c): + supported.append(c) + + for c in supported: + doc_key = self._derive_doc_key(c) + binary_data = self._extract_binary(c) + results.append((doc_key, c, binary_data)) + + # Strip supported files from input so raw binary isn't sent to LLM + msg.contents = [c for c in msg.contents if not self._is_supported_content(c)] + + return results + + @staticmethod + def _is_supported_content(content: Content) -> bool: + """Check if a content item is a supported file type for CU analysis.""" + if content.type not in ("data", "uri"): + return False + media_type = content.media_type + if not media_type: + return False + return media_type in SUPPORTED_MEDIA_TYPES + + @staticmethod + def _derive_doc_key(content: Content) -> str: + """Derive a document key from content metadata. + + Priority: filename > URL basename > content hash. + """ + # 1. Filename from additional_properties + if content.additional_properties: + filename = content.additional_properties.get("filename") + if filename and isinstance(filename, str): + return str(filename) + + # 2. URL path basename for external URIs + if content.type == "uri" and content.uri and not content.uri.startswith("data:"): + path = content.uri.split("?")[0].split("#")[0] + basename = path.rstrip("/").rsplit("/", 1)[-1] + if basename: + return basename + + # 3. Content hash for anonymous binary uploads + if content.uri and content.uri.startswith("data:"): + _, data_part = content.uri.split(",", 1) + raw = base64.b64decode(data_part) + return f"doc_{hashlib.sha256(raw).hexdigest()[:8]}" + + return f"doc_{id(content)}" + + @staticmethod + def _extract_binary(content: Content) -> bytes | None: + """Extract binary data from a content item.""" + if content.uri and content.uri.startswith("data:"): + try: + _, data_part = content.uri.split(",", 1) + return base64.b64decode(data_part) + except Exception: + logger.warning("Failed to decode base64 data URI") + return None + return None + + # ------------------------------------------------------------------ + # Content Limit Checks + # ------------------------------------------------------------------ + + def _check_content_limits(self, content: Content, binary_data: bytes | None) -> str | None: + """Check file against content limits. Returns error message or None.""" + if not self.content_limits: + return None + + # File size check + if binary_data: + size_mb = len(binary_data) / (1024 * 1024) + if size_mb > self.content_limits.max_file_size_mb: + return f"File exceeds size limit: {size_mb:.1f} MB (max {self.content_limits.max_file_size_mb} MB)" + + return None + + # ------------------------------------------------------------------ + # Analysis + # ------------------------------------------------------------------ + + async def _analyze_file( + self, + doc_key: str, + content: Content, + binary_data: bytes | None, + documents: dict[str, DocumentEntry], + context: SessionContext, + ) -> None: + """Analyze a single file via CU with timeout handling.""" + if not self._client: + msg = "ContentUnderstandingContextProvider not initialized. Use 'async with' or call __aenter__." + raise RuntimeError(msg) + + media_type = content.media_type or "application/octet-stream" + filename = doc_key + + # Check content limits + limit_error = self._check_content_limits(content, binary_data) + if limit_error: + documents[doc_key] = DocumentEntry( + status="failed", + filename=filename, + media_type=media_type, + analyzer_id=self.analyzer_id, + analyzed_at=datetime.now(tz=timezone.utc).isoformat(), + result=None, + error=limit_error, + ) + context.extend_instructions( + self.source_id, + f"File '{filename}' was rejected: {limit_error}", + ) + return + + try: + # Start CU analysis + if content.type == "uri" and content.uri and not content.uri.startswith("data:"): + poller = await self._client.begin_analyze( + self.analyzer_id, + body={"inputs": [{"url": content.uri}]}, + ) + elif binary_data: + poller = await self._client.begin_analyze_binary( + self.analyzer_id, + binary_input=binary_data, + content_type=media_type, + ) + else: + context.extend_instructions( + self.source_id, + f"Could not extract file data from '{filename}'.", + ) + return + + # Wait with timeout + if self.max_wait is not None: + try: + result = await asyncio.wait_for(poller.result(), timeout=self.max_wait) + except asyncio.TimeoutError: + # Defer to background + task = asyncio.create_task(self._background_poll(poller)) + self._pending_tasks[doc_key] = task + documents[doc_key] = DocumentEntry( + status="pending", + filename=filename, + media_type=media_type, + analyzer_id=self.analyzer_id, + analyzed_at=None, + result=None, + error=None, + ) + context.extend_instructions( + self.source_id, + f"Document '{filename}' is being analyzed. Ask about it again in a moment.", + ) + return + else: + result = await poller.result() + + # Store successful result + extracted = self._extract_sections(result) + documents[doc_key] = DocumentEntry( + status="ready", + filename=filename, + media_type=media_type, + analyzer_id=self.analyzer_id, + analyzed_at=datetime.now(tz=timezone.utc).isoformat(), + result=extracted, + error=None, + ) + logger.info("Analyzed '%s' successfully.", filename) + + except asyncio.TimeoutError: + raise + except Exception as e: + logger.warning("CU analysis error for '%s': %s", filename, e) + documents[doc_key] = DocumentEntry( + status="failed", + filename=filename, + media_type=media_type, + analyzer_id=self.analyzer_id, + analyzed_at=datetime.now(tz=timezone.utc).isoformat(), + result=None, + error=str(e), + ) + context.extend_instructions( + self.source_id, + f"Could not analyze '{filename}': {e}", + ) + + async def _background_poll(self, poller: Any) -> AnalysisResult: + """Poll a CU operation in the background until completion.""" + return await poller.result() # type: ignore[no-any-return] + + # ------------------------------------------------------------------ + # Pending Task Resolution + # ------------------------------------------------------------------ + + def _resolve_pending_tasks( + self, + documents: dict[str, DocumentEntry], + context: SessionContext, + ) -> None: + """Check for completed background tasks and update document state.""" + completed_keys: list[str] = [] + + for doc_key, task in self._pending_tasks.items(): + if not task.done(): + continue + + completed_keys.append(doc_key) + entry = documents.get(doc_key) + if not entry: + continue + + try: + result = task.result() + extracted = self._extract_sections(result) + entry["status"] = "ready" + entry["analyzed_at"] = datetime.now(tz=timezone.utc).isoformat() + entry["result"] = extracted + entry["error"] = None + logger.info("Background analysis of '%s' completed.", entry["filename"]) + + # Inject newly ready content + context.extend_messages( + self, + [ + Message(role="user", text=self._format_result(entry["filename"], extracted)), + ], + ) + context.extend_instructions( + self.source_id, + f"Document '{entry['filename']}' analysis is now complete. The content is provided above.", + ) + + except Exception as e: + logger.warning("Background analysis of '%s' failed: %s", entry.get("filename", doc_key), e) + entry["status"] = "failed" + entry["analyzed_at"] = datetime.now(tz=timezone.utc).isoformat() + entry["error"] = str(e) + context.extend_instructions( + self.source_id, + f"Document '{entry['filename']}' analysis failed: {e}", + ) + + for key in completed_keys: + del self._pending_tasks[key] + + # ------------------------------------------------------------------ + # Output Extraction & Formatting + # ------------------------------------------------------------------ + + def _extract_sections(self, result: AnalysisResult) -> dict[str, object]: + """Extract configured sections from a CU analysis result.""" + extracted: dict[str, object] = {} + contents = result.contents + if not contents: + return extracted + + content = contents[0] + + if AnalysisSection.MARKDOWN in self.output_sections and content.markdown: + extracted["markdown"] = content.markdown + + if AnalysisSection.FIELDS in self.output_sections and content.fields: + fields: dict[str, dict[str, object]] = {} + for name, field in content.fields.items(): + value: object = None + for attr in ("value_string", "value_number", "value_date", "value"): + value = getattr(field, attr, None) + if value is not None: + break + confidence = getattr(field, "confidence", None) + field_type = getattr(field, "type", None) + fields[name] = {"type": field_type, "value": value, "confidence": confidence} + extracted["fields"] = fields + + return extracted + + @staticmethod + def _format_result(filename: str, result: dict[str, object]) -> str: + """Format extracted CU result for LLM consumption.""" + parts: list[str] = [f'Document analysis of "{filename}":'] + + markdown = result.get("markdown") + if markdown: + parts.append(f"\n## Document Content\n\n```markdown\n{markdown}\n```") + + fields = result.get("fields") + if fields: + fields_json = json.dumps(fields, indent=2, default=str) + parts.append(f"\n## Extracted Fields\n\n```json\n{fields_json}\n```") + + return "\n".join(parts) + + # ------------------------------------------------------------------ + # Tool Registration + # ------------------------------------------------------------------ + + def _register_tools( + self, + documents: dict[str, DocumentEntry], + context: SessionContext, + ) -> None: + """Register list_documents and get_analyzed_document tools.""" + context.extend_tools( + self.source_id, + [ + self._make_list_documents_tool(documents), + self._make_get_document_tool(documents), + ], + ) + + @staticmethod + def _make_list_documents_tool(documents: dict[str, DocumentEntry]) -> FunctionTool: + """Create a tool that lists all tracked documents with their status.""" + docs_ref = documents + + def list_documents() -> str: + """List all documents that have been uploaded and their analysis status.""" + entries: list[dict[str, object]] = [] + for name, entry in docs_ref.items(): + entries.append({ + "name": name, + "status": entry["status"], + "media_type": entry["media_type"], + "analyzed_at": entry["analyzed_at"], + }) + return json.dumps(entries, indent=2, default=str) + + return FunctionTool( + name="list_documents", + description=( + "List all documents that have been uploaded in this session " + "with their analysis status (pending, ready, or failed)." + ), + func=list_documents, + ) + + def _make_get_document_tool(self, documents: dict[str, DocumentEntry]) -> FunctionTool: + """Create a tool that retrieves cached analysis for a specific document.""" + docs_ref = documents + format_fn = self._format_result + + def get_analyzed_document(document_name: str, section: str = "all") -> str: + """Retrieve the analyzed content of a previously uploaded document. + + Args: + document_name: The name of the document to retrieve. + section: Which section to retrieve: "markdown", "fields", or "all". + """ + entry = docs_ref.get(document_name) + if not entry: + return ( + f"No document found with name '{document_name}'. Use list_documents() to see available documents." + ) + if entry["status"] == "pending": + return f"Document '{document_name}' is still being analyzed. Please try again in a moment." + if entry["status"] == "failed": + return f"Document '{document_name}' analysis failed: {entry.get('error', 'unknown error')}" + if not entry["result"]: + return f"No analysis result available for '{document_name}'." + + result = entry["result"] + if section == "markdown": + md = result.get("markdown", "") + return str(md) if md else f"No markdown content available for '{document_name}'." + if section == "fields": + fields = result.get("fields") + if fields: + return json.dumps(fields, indent=2, default=str) + return f"No extracted fields available for '{document_name}'." + + return format_fn(entry["filename"], result) + + return FunctionTool( + name="get_analyzed_document", + description="Retrieve the analyzed content of a previously uploaded document by name. " + "Use 'section' parameter to get 'markdown', 'fields', or 'all' (default).", + func=get_analyzed_document, + ) diff --git a/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/_models.py b/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/_models.py new file mode 100644 index 0000000000..1034385ef4 --- /dev/null +++ b/python/packages/azure-contentunderstanding/agent_framework_azure_contentunderstanding/_models.py @@ -0,0 +1,67 @@ +# Copyright (c) Microsoft. All rights reserved. + +from __future__ import annotations + +from dataclasses import dataclass +from enum import Enum +from typing import Literal, TypedDict + + +class AnalysisSection(str, Enum): + """Selects which sections of the CU output to pass to the LLM.""" + + MARKDOWN = "markdown" + """Full document text with tables as HTML, reading order preserved.""" + + FIELDS = "fields" + """Extracted typed fields with confidence scores (when available).""" + + FIELD_GROUNDING = "field_grounding" + """Page numbers and source locations for each extracted field.""" + + TABLES = "tables" + """Structured table data — already embedded in markdown.""" + + PARAGRAPHS = "paragraphs" + """Text segments with span offsets.""" + + SECTIONS = "sections" + """Document structural hierarchy.""" + + +@dataclass +class ContentLimits: + """Configurable limits to constrain input size for CU analysis. + + Defaults are stricter than CU service limits to keep analysis fast and + output within LLM context windows. + + Args: + max_pages: Maximum number of pages for PDF/TIFF/image documents. + max_file_size_mb: Maximum file size in megabytes for all file types. + max_audio_duration_s: Maximum audio duration in seconds. + max_video_duration_s: Maximum video duration in seconds. + """ + + max_pages: int = 20 + """Maximum pages for PDF/TIFF/image documents. Not yet enforced — file size is checked instead.""" + + max_file_size_mb: int = 10 + + max_audio_duration_s: int = 300 + """Maximum audio duration in seconds. Not yet enforced — file size is checked instead.""" + + max_video_duration_s: int = 120 + """Maximum video duration in seconds. Not yet enforced — file size is checked instead.""" + + +class DocumentEntry(TypedDict): + """Tracks the analysis state of a single document in session state.""" + + status: Literal["pending", "ready", "failed"] + filename: str + media_type: str + analyzer_id: str + analyzed_at: str | None + result: dict[str, object] | None + error: str | None diff --git a/python/packages/azure-contentunderstanding/pyproject.toml b/python/packages/azure-contentunderstanding/pyproject.toml new file mode 100644 index 0000000000..d282e5451a --- /dev/null +++ b/python/packages/azure-contentunderstanding/pyproject.toml @@ -0,0 +1,95 @@ +[project] +name = "agent-framework-azure-contentunderstanding" +description = "Azure Content Understanding integration for Microsoft Agent Framework." +authors = [{ name = "Microsoft", email = "af-support@microsoft.com" }] +readme = "README.md" +requires-python = ">=3.10" +version = "1.0.0b260401" +license-files = ["LICENSE"] +urls.homepage = "https://aka.ms/agent-framework" +urls.source = "https://github.com/microsoft/agent-framework/tree/main/python" +urls.release_notes = "https://github.com/microsoft/agent-framework/releases?q=tag%3Apython-1&expanded=true" +urls.issues = "https://github.com/microsoft/agent-framework/issues" +classifiers = [ + "License :: OSI Approved :: MIT License", + "Development Status :: 4 - Beta", + "Intended Audience :: Developers", + "Programming Language :: Python :: 3", + "Programming Language :: Python :: 3.10", + "Programming Language :: Python :: 3.11", + "Programming Language :: Python :: 3.12", + "Programming Language :: Python :: 3.13", + "Programming Language :: Python :: 3.14", + "Typing :: Typed", +] +dependencies = [ + "agent-framework-core>=1.0.0rc5", + "azure-ai-contentunderstanding>=1.0.0,<1.1", + "aiohttp>=3.9,<4", +] + +[tool.uv] +prerelease = "if-necessary-or-explicit" +environments = [ + "sys_platform == 'darwin'", + "sys_platform == 'linux'", + "sys_platform == 'win32'" +] + +[tool.uv-dynamic-versioning] +fallback-version = "0.0.0" + +[tool.pytest.ini_options] +testpaths = 'tests' +addopts = "-ra -q -r fEX" +asyncio_mode = "auto" +asyncio_default_fixture_loop_scope = "function" +timeout = 120 +markers = [ + "integration: marks tests as integration tests that require external services", +] + +[tool.ruff] +extend = "../../pyproject.toml" + +[tool.coverage.run] +omit = ["**/__init__.py"] + +[tool.pyright] +extends = "../../pyproject.toml" +include = ["agent_framework_azure_contentunderstanding"] +exclude = ['tests'] + +[tool.mypy] +plugins = ['pydantic.mypy'] +strict = true +python_version = "3.10" +ignore_missing_imports = true +disallow_untyped_defs = true +no_implicit_optional = true +check_untyped_defs = true +warn_return_any = true +show_error_codes = true +warn_unused_ignores = false +disallow_incomplete_defs = true +disallow_untyped_decorators = true + +[tool.bandit] +targets = ["agent_framework_azure_contentunderstanding"] +exclude_dirs = ["tests"] + +[tool.poe] +executor.type = "uv" +include = "../../shared_tasks.toml" + +[tool.poe.tasks.mypy] +help = "Run MyPy for this package." +cmd = "mypy --config-file $POE_ROOT/pyproject.toml agent_framework_azure_contentunderstanding" + +[tool.poe.tasks.test] +help = "Run the default unit test suite for this package." +cmd = 'pytest -m "not integration" --cov=agent_framework_azure_contentunderstanding --cov-report=term-missing:skip-covered tests' + +[build-system] +requires = ["flit-core >= 3.11,<4.0"] +build-backend = "flit_core.buildapi" diff --git a/python/packages/azure-contentunderstanding/tests/cu/conftest.py b/python/packages/azure-contentunderstanding/tests/cu/conftest.py new file mode 100644 index 0000000000..b429be6a05 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/conftest.py @@ -0,0 +1,102 @@ +# Copyright (c) Microsoft. All rights reserved. + +from __future__ import annotations + +import asyncio +import json +from pathlib import Path +from typing import Any +from unittest.mock import AsyncMock + +import pytest +from azure.ai.contentunderstanding.models import AnalysisResult + +FIXTURES_DIR = Path(__file__).parent / "fixtures" + + +def _load_fixture(name: str) -> dict[str, Any]: + return json.loads((FIXTURES_DIR / name).read_text()) # type: ignore[no-any-return] + + +@pytest.fixture +def pdf_fixture_raw() -> dict[str, Any]: + return _load_fixture("analyze_pdf_result.json") + + +@pytest.fixture +def pdf_analysis_result(pdf_fixture_raw: dict[str, Any]) -> AnalysisResult: + return AnalysisResult(pdf_fixture_raw) + + +@pytest.fixture +def audio_fixture_raw() -> dict[str, Any]: + return _load_fixture("analyze_audio_result.json") + + +@pytest.fixture +def audio_analysis_result(audio_fixture_raw: dict[str, Any]) -> AnalysisResult: + return AnalysisResult(audio_fixture_raw) + + +@pytest.fixture +def invoice_fixture_raw() -> dict[str, Any]: + return _load_fixture("analyze_invoice_result.json") + + +@pytest.fixture +def invoice_analysis_result(invoice_fixture_raw: dict[str, Any]) -> AnalysisResult: + return AnalysisResult(invoice_fixture_raw) + + +@pytest.fixture +def video_fixture_raw() -> dict[str, Any]: + return _load_fixture("analyze_video_result.json") + + +@pytest.fixture +def video_analysis_result(video_fixture_raw: dict[str, Any]) -> AnalysisResult: + return AnalysisResult(video_fixture_raw) + + +@pytest.fixture +def image_fixture_raw() -> dict[str, Any]: + return _load_fixture("analyze_image_result.json") + + +@pytest.fixture +def image_analysis_result(image_fixture_raw: dict[str, Any]) -> AnalysisResult: + return AnalysisResult(image_fixture_raw) + + +@pytest.fixture +def mock_cu_client() -> AsyncMock: + """Create a mock ContentUnderstandingClient.""" + client = AsyncMock() + client.close = AsyncMock() + return client + + +def make_mock_poller(result: AnalysisResult) -> AsyncMock: + """Create a mock poller that returns the given result immediately.""" + poller = AsyncMock() + poller.result = AsyncMock(return_value=result) + return poller + + +def make_slow_poller(result: AnalysisResult, delay: float = 10.0) -> AsyncMock: + """Create a mock poller that simulates a timeout then eventually returns.""" + poller = AsyncMock() + + async def slow_result() -> AnalysisResult: + await asyncio.sleep(delay) + return result + + poller.result = slow_result + return poller + + +def make_failing_poller(error: Exception) -> AsyncMock: + """Create a mock poller that raises an exception.""" + poller = AsyncMock() + poller.result = AsyncMock(side_effect=error) + return poller diff --git a/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_audio_result.json b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_audio_result.json new file mode 100644 index 0000000000..86227f3a45 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_audio_result.json @@ -0,0 +1,13 @@ +{ + "id": "synthetic-audio-001", + "status": "Succeeded", + "analyzer_id": "prebuilt-audioSearch", + "api_version": "2025-05-01-preview", + "created_at": "2026-03-21T10:05:00Z", + "contents": [ + { + "markdown": "## Call Center Recording\n\n**Duration:** 2 minutes 15 seconds\n**Speakers:** 2\n\n### Transcript\n\n**Speaker 1 (Agent):** Thank you for calling Contoso support. My name is Sarah. How can I help you today?\n\n**Speaker 2 (Customer):** Hi Sarah, I'm calling about my recent order number ORD-5678. It was supposed to arrive yesterday but I haven't received it.\n\n**Speaker 1 (Agent):** I'm sorry to hear that. Let me look up your order. Can you confirm your name and email address?\n\n**Speaker 2 (Customer):** Sure, it's John Smith, john.smith@example.com.\n\n**Speaker 1 (Agent):** Thank you, John. I can see your order was shipped on March 18th. It looks like there was a delay with the carrier. The updated delivery estimate is March 22nd.\n\n**Speaker 2 (Customer):** That's helpful, thank you. Is there anything I can do to track it?\n\n**Speaker 1 (Agent):** Yes, I'll send you a tracking link to your email right away. Is there anything else I can help with?\n\n**Speaker 2 (Customer):** No, that's all. Thanks for your help.\n\n**Speaker 1 (Agent):** You're welcome! Have a great day.", + "fields": {} + } + ] +} diff --git a/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_image_result.json b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_image_result.json new file mode 100644 index 0000000000..0e86ef4354 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_image_result.json @@ -0,0 +1,857 @@ +{ + "analyzerId": "prebuilt-documentSearch", + "apiVersion": "2025-11-01", + "createdAt": "2026-03-21T22:44:21Z", + "stringEncoding": "codePoint", + "warnings": [], + "contents": [ + { + "path": "input1", + "markdown": "# Contoso Q1 2025 Financial Summary\n\nTotal revenue for Q1 2025 was $42.7 million, an increase of 18% over Q1 2024.\nOperating expenses were $31.2 million. Net profit was $11.5 million. The largest\nrevenue segment was Cloud Services at $19.3 million, followed by Professional\nServices at $14.8 million and Product Licensing at $8.6 million. Headcount at end of\nQ1 was 1,247 employees across 8 offices worldwide.\n", + "fields": { + "Summary": { + "type": "string", + "valueString": "The document provides a financial summary for Contoso in Q1 2025, reporting total revenue of $42.7 million, an 18% increase from Q1 2024. Operating expenses were $31.2 million, resulting in a net profit of $11.5 million. The largest revenue segment was Cloud Services with $19.3 million, followed by Professional Services at $14.8 million and Product Licensing at $8.6 million. 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Net profit was $11.5 million. The largest", + "source": "D(1,213,379,1398,378,1398,421,213,422)", + "span": { + "offset": 115, + "length": 80 + } + }, + { + "content": "revenue segment was Cloud Services at $19.3 million, followed by Professional", + "source": "D(1,212,424,1389,423,1389,463,212,464)", + "span": { + "offset": 196, + "length": 77 + } + }, + { + "content": "Services at $14.8 million and Product Licensing at $8.6 million. Headcount at end of", + "source": "D(1,213,469,1453,468,1453,510,213,511)", + "span": { + "offset": 274, + "length": 84 + } + }, + { + "content": "Q1 was 1,247 employees across 8 offices worldwide.", + "source": "D(1,213,512,1000,512,1000,554,213,554)", + "span": { + "offset": 359, + "length": 50 + } + } + ] + } + ], + "paragraphs": [ + { + "role": "title", + "content": "Contoso Q1 2025 Financial Summary", + "source": "D(1,214,219,1050,225,1050,279,213,273)", + "span": { + "offset": 0, + "length": 35 + } + }, + { + "content": "Total revenue for Q1 2025 was $42.7 million, an increase of 18% over Q1 2024. Operating expenses were $31.2 million. Net profit was $11.5 million. The largest revenue segment was Cloud Services at $19.3 million, followed by Professional Services at $14.8 million and Product Licensing at $8.6 million. Headcount at end of Q1 was 1,247 employees across 8 offices worldwide.", + "source": "D(1,212,334,1453,333,1454,553,212,554)", + "span": { + "offset": 37, + "length": 372 + } + } + ], + "sections": [ + { + "span": { + "offset": 0, + "length": 409 + }, + "elements": [ + "/paragraphs/0", + "/paragraphs/1" + ] + } + ], + "analyzerId": "prebuilt-documentSearch", + "mimeType": "image/png" + } + ] +} \ No newline at end of file diff --git a/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_invoice_result.json b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_invoice_result.json new file mode 100644 index 0000000000..804211f1a5 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_invoice_result.json @@ -0,0 +1,198972 @@ +{ + "analyzerId": "prebuilt-invoice", + "apiVersion": "2025-11-01", + "createdAt": "2026-03-21T22:44:33Z", + "stringEncoding": "codePoint", + "warnings": [], + "contents": [ + { + "path": "input1", + "markdown": "# Master Services Agreement\n\nClient: Alpine Industries Inc.\n\nContract Reference: MSA-2025-ALP-00847\n\nEffective Date: January 15, 2025\nPrepared for: Robert Chen, Chief Executive Officer, Alpine Industries Inc.\n\nAddress: 742 Evergreen Blvd, Denver, CO 80203\n\nThis Master Services Agreement (the 'Agreement') is entered into by and between Alpine Industries\nInc. (the 'Client') and TechServe Global Partners (the 'Provider'). This agreement governs the provision\nof managed technology services as described herein.\n\nAlpine Industries Inc. is a leading organization in the manufacturing and industrial automation sector\nwith annual revenues of $187.3 million and approximately 2,450 employees. The company is\nheadquartered at 742 Evergreen Blvd, Denver, CO 80203.\n\n\n\n\n# Table of Contents\n\n1\\. Company Background\n\n3\n\n2\\. Scope of Services\n\n11\n\n3\\. Service Specifications\n\n21\n\n4\\. Financial Terms & Payment\n31\n\n5\\. Pricing Schedule\n\n41\n\n6\\. Compliance & Regulatory\n51\n\n7\\. Insurance & Liability\n61\n\n8\\. Service Level Agreement\n71\n\n9\\. Governance & Reporting\n81\n\n10\\. Appendices & Contact Information\n91\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.1 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.2 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.3 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.4 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.5 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.6 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.7 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 1: Company Background\n\n\n## 1.8 Background Details\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications.\n\nThe Client operates in the manufacturing and industrial automation industry and has established a\nreputation for innovation and excellence. The Client's organizational structure supports a workforce of\napproximately 2,450 professionals across multiple locations.\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.1 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.2 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.3 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.4 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.5 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n### 2.5.1 Technical Specifications\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ParameterSpecification
Availability Target99.5%
Response Time4 hours
Resolution Time24 hours
Backup FrequencyEvery 6 hours
Data Retention7 years
\n\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.6 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.7 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.8 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.9 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 2: Scope of Services\n\n\n## 2.10 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n## 2.10.1 Technical Specifications\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ParameterSpecification
Availability Target99.5%
Response Time4 hours
Resolution Time24 hours
Backup FrequencyEvery 6 hours
Data Retention7 years
\n\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.1 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.2 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.3 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.4 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.5 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n## 3.5.1 Technical Specifications\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ParameterSpecification
Availability Target99.5%
Response Time4 hours
Resolution Time24 hours
Backup FrequencyEvery 6 hours
Data Retention7 years
\n\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.6 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.7 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.8 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.9 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n\n\n# Section 3: Service Specifications\n\n\n## 3.10 Detailed Requirements\n\nThe Provider shall deliver comprehensive managed services to the Client as outlined in this agreement.\nAll services will be performed in accordance with industry best practices and applicable regulations.\nThe scope of services includes but is not limited to infrastructure management, application support, and\nstrategic technology consulting. Service delivery will commence on the effective date and continue\nthroughout the term of this agreement unless terminated in accordance with the termination provisions.\nThe Client acknowledges that the Provider maintains a team of certified professionals dedicated to\nservice excellence. The Provider's personnel assigned to the Client's account shall possess the\nqualifications and experience necessary to perform the services described herein. The Provider\nreserves the right to substitute personnel provided that replacement personnel possess equivalent or\nsuperior qualifications. Quality assurance measures shall be implemented by the Provider to ensure\nconsistent service delivery. The Provider shall conduct regular internal audits and provide quarterly\nquality reports to the Client. Any deficiencies identified during quality reviews shall be addressed within\nthe timeframes specified in the Service Level Agreement section of this contract.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\n\n## 3.10.1 Technical Specifications\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ParameterSpecification
Availability Target99.5%
Response Time4 hours
Resolution Time24 hours
Backup FrequencyEvery 6 hours
Data Retention7 years
\n\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.1 Contract Value and Payment Terms\n\nThe total contract value for the initial term is $3.2 million. Payment shall be made in accordance with\nthe following terms:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
TermDetails
Contract Value$3.2 million
Payment TermsNet 45 days
Billing FrequencyMonthly
Late Payment Penalty1.5% per month
CurrencyUnited States Dollars (USD)
Payment MethodWire transfer or ACH
\n\n\nThe Client shall remit payment within Net 45 days of receipt of a valid invoice from the Provider. Late\npayments shall accrue interest at a rate of 1.5% per month on the outstanding balance.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.2 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.3 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nAll financial obligations under this agreement are subject to the payment terms of Net 45 days as\nestablished in Section 4.1. The penalty rate of 1.5% per month applies to all overdue amounts.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.4 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.5 Annual Escalation\n\nService fees shall be subject to an annual escalation of 3.0% effective on each anniversary of the\ncontract start date. The escalation rate shall be applied to all recurring service fees and shall not\nexceed the Consumer Price Index increase for the preceding twelve-month period.\n\nThe initial annual service fee is $1,066,667. The Client's annual budget allocation for technology\nservices is approximately $4.2 million.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.6 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nAll financial obligations under this agreement are subject to the payment terms of Net 45 days as\nestablished in Section 4.1. The penalty rate of 1.5% per month applies to all overdue amounts.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.7 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.8 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.9 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nAll financial obligations under this agreement are subject to the payment terms of Net 45 days as\nestablished in Section 4.1. The penalty rate of 1.5% per month applies to all overdue amounts.\n\n\n\n\n# Section 4: Financial Terms & Payment\n\n\n## 4.10 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.1 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.2 Detailed Pricing Breakdown\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Service CategoryMonthly Cost
Infrastructure Management$45,000
Application Support$28,000
Security Services$12,000
Consulting & Advisory$8,889
Total Monthly$93,889
\n\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.3 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.4 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.5 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nAll financial obligations under this agreement are subject to the payment terms of Net 45 days as\nestablished in Section 4.1. The penalty rate of 1.5% per month applies to all overdue amounts.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.6 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.7 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.8 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nAll financial obligations under this agreement are subject to the payment terms of Net 45 days as\nestablished in Section 4.1. The penalty rate of 1.5% per month applies to all overdue amounts.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.9 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 5: Pricing Schedule\n\n\n## 5.10 Financial Provisions\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.1 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.2 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.3 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.4 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.5 Audit Rights\n\nThe Client shall have the right to conduct or commission audits of the Provider's operations, systems,\nand records relevant to the services provided under this agreement. Audits shall be conducted with 30\ndays prior written notice.\n\nThe audit frequency shall not exceed twice per year.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.6 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.7 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.8 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.9 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 6: Compliance & Regulatory\n\n\n## 6.10 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.1 Insurance Requirements\n\nThe Provider shall maintain the following minimum insurance coverage throughout the term of this\nagreement:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Insurance TypeMinimum Coverage
General Liability$2 million
Professional Liability$3 million
Cyber Liability$5 million
Workers CompensationAs required by law
\n\n\nThe Client requires a minimum aggregate insurance coverage of $5 million. Certificates of insurance\nshall be provided to the Client annually and upon request.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.2 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.3 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.4 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.5 Limitation of Liability\n\nThe Provider's total aggregate liability under this agreement shall not exceed $6.4 million. This\nlimitation applies to all claims arising under or relating to this agreement, whether in contract, tort, or\notherwise.\n\nThe indemnification cap is set at $3.2 million.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.6 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.7 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.8 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.9 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 7: Insurance & Liability\n\n\n## 7.10 Compliance Provisions\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request. Both parties shall cooperate in good faith to ensure compliance with\nevolving regulatory requirements. The Provider shall notify the Client within thirty (30) days of becoming\naware of any regulatory changes that may materially affect the services provided under this agreement.\nThe Client shall provide the Provider with timely access to information necessary for compliance\npurposes. The Provider shall maintain appropriate certifications and accreditations relevant to the\nservices provided. Current certifications include ISO 27001, SOC 2 Type II, and industry-specific\nstandards as applicable. The Provider shall notify the Client promptly of any changes to certification\nstatus.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.1 Service Level Targets\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
MetricTarget
System Availability99.5%
Incident Response (P1)15 minutes
Incident Response (P2)2 hours
Incident Resolution (P1)4 hours
Change Success Rate95%
Customer Satisfaction>= 4.2/5.0
\n\n\nFailure to meet the availability target of 99.5% for three consecutive months shall entitle the Client to\nservice credits equal to 5% of the monthly fee for each percentage point below target.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.2 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.3 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.4 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.5 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.6 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.7 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.8 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.9 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 8: Service Level Agreement\n\n\n## 8.10 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.1 Governance Structure\n\nThe governance committee shall meet monthly. Meetings shall be chaired by the Client's designated\nrepresentative. The Provider's account director shall serve as the primary point of contact.\n\nDispute resolution shall be conducted through binding arbitration in Denver, Colorado. The arbitration\nshall be administered by the American Arbitration Association under its Commercial Arbitration Rules.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.2 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.3 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.4 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.5 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.6 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.7 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.8 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.9 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Section 9: Governance & Reporting\n\n\n## 9.10 Details\n\nA joint governance committee shall be established to oversee the implementation and ongoing\nmanagement of services under this agreement. The committee shall consist of representatives from\nboth the Client and the Provider, with meetings conducted on a monthly basis. The governance\nframework shall include escalation procedures, decision-making authority, and reporting requirements.\nPerformance reviews shall be conducted quarterly to assess service delivery against agreed-upon\nmetrics and key performance indicators. The Provider shall prepare and distribute performance reports\nto the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans\nshall be developed for any areas falling below acceptable performance thresholds.\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance.\n\n\n\n\n# Appendix A: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix B: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix C: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix D: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix E: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix F: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix G: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix H: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix I: Reference Materials\n\n\n## Reference Tables and Definitions\n\nThe technology infrastructure utilized by the Provider in delivering services shall meet or exceed the\nspecifications outlined in this agreement. The Provider shall maintain redundant systems and disaster\nrecovery capabilities to ensure business continuity. Infrastructure upgrades shall be planned and\ncommunicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data\nprocessed by the Provider in the course of service delivery. The Provider shall implement technical and\norganizational measures to protect the Client's data in accordance with the security requirements\nspecified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.\n\nThe Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances\nin the performance of services under this agreement. This includes but is not limited to data protection\nregulations, industry-specific compliance requirements, and workplace safety standards. The Provider\nshall maintain documentation of compliance activities and make such documentation available to the\nClient upon reasonable request.\n\n\n\n\n# Appendix J: Reference Materials\n\n\n## Appendix J: Contact Information\n\nClient Contact Information:\n\nCompany: Alpine Industries Inc.\n\nPrimary Contact: Robert Chen, Chief Executive Officer\nAddress: 742 Evergreen Blvd, Denver, CO 80203\nPhone: (303) 555-0142\n\nEmail: rchen@alpineindustries.com\n\n\n### Provider Contact Information:\n\nCompany: TechServe Global Partners\nAccount Director: Sarah Mitchell\nPhone: (800) 555-TECH\nEmail: accounts@techserveglobal.com\n", + "fields": { + "AmountDue": { + "type": "object", + "valueObject": { + "Amount": { + "type": "number", + "valueNumber": 93889, + "spans": [ + { + "offset": 68011, + "length": 6 + } + ], + "confidence": 0.47, + "source": "D(42,3.6402,3.5392,4.0383,3.5369,4.0383,3.6819,3.6402,3.6842)" + }, + "CurrencyCode": { + "type": "string", + "valueString": "USD" + } + } + }, 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Service delivery will commence on the effective date and continue", + "source": "D(7,1.0698,2.3751,7.1179,2.3737,7.118,2.5474,1.0698,2.5488)", + "span": { + "offset": 8148, + "length": 98 + } + }, + { + "content": "throughout the term of this agreement unless terminated in accordance with the termination provisions.", + "source": "D(7,1.0687,2.5669,7.3877,2.5669,7.3877,2.7405,1.0687,2.7404)", + "span": { + "offset": 8247, + "length": 102 + } + }, + { + "content": "The Client acknowledges that the Provider maintains a team of certified professionals dedicated to", + "source": "D(7,1.0708,2.7598,7.1221,2.7606,7.1221,2.9315,1.0708,2.9307)", + "span": { + "offset": 8350, + "length": 98 + } + }, + { + "content": "service excellence. 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Service delivery will commence on the effective date and continue", + "source": "D(8,1.0698,2.3747,7.1179,2.3735,7.118,2.5474,1.0698,2.5486)", + "span": { + "offset": 9808, + "length": 98 + } + }, + { + "content": "throughout the term of this agreement unless terminated in accordance with the termination provisions.", + "source": "D(8,1.0687,2.5674,7.3836,2.5678,7.3835,2.7403,1.0687,2.7399)", + "span": { + "offset": 9907, + "length": 102 + } + }, + { + "content": "The Client acknowledges that the Provider maintains a team of certified professionals dedicated to", + "source": "D(8,1.0708,2.7598,7.1221,2.7606,7.1221,2.9311,1.0708,2.9303)", + "span": { + "offset": 10010, + "length": 98 + } + }, + { + "content": "service excellence. 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The committee shall consist of representatives from", + "source": "D(48,1.0677,1.9789,7.2051,1.9775,7.2051,2.1497,1.0677,2.1512)", + "span": { + "offset": 72663, + "length": 96 + } + }, + { + "content": "both the Client and the Provider, with meetings conducted on a monthly basis. The governance", + "source": "D(48,1.0687,2.1683,6.9272,2.1765,6.927,2.3497,1.0685,2.3415)", + "span": { + "offset": 72760, + "length": 92 + } + }, + { + "content": "framework shall include escalation procedures, decision-making authority, and reporting requirements.", + "source": "D(48,1.0656,2.3737,7.3628,2.3742,7.3628,2.5474,1.0656,2.5469)", + "span": { + "offset": 72853, + "length": 101 + } + }, + { + "content": "Performance reviews shall be conducted quarterly to assess service delivery against agreed-upon", + "source": "D(48,1.0708,2.5626,7.1016,2.5724,7.1013,2.7454,1.0705,2.7357)", + "span": { + "offset": 72955, + "length": 95 + } + }, + { + "content": "metrics and key performance indicators. 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"content": "555", + "span": { + "offset": 132108, + "length": 3 + }, + "confidence": 0.977, + "source": "D(100,1.9134,4.6214,2.1498,4.621,2.1498,4.7878,1.9134,4.7883)" + }, + { + "content": "-", + "span": { + "offset": 132111, + "length": 1 + }, + "confidence": 0.998, + "source": "D(100,2.1554,4.621,2.1971,4.6209,2.1971,4.7876,2.1554,4.7878)" + }, + { + "content": "TECH", + "span": { + "offset": 132112, + "length": 4 + }, + "confidence": 0.993, + "source": "D(100,2.1971,4.6209,2.5836,4.6198,2.5836,4.7862,2.1971,4.7876)" + }, + { + "content": "Email", + "span": { + "offset": 132117, + "length": 5 + }, + "confidence": 0.993, + "source": "D(100,1.0708,4.8972,1.4152,4.8977,1.4152,5.0688,1.0708,5.0676)" + }, + { + "content": ":", + "span": { + "offset": 132122, + "length": 1 + }, + "confidence": 0.999, + "source": "D(100,1.4266,4.8977,1.455,4.8977,1.455,5.0689,1.4266,5.0688)" + }, + { + "content": "accounts@techserveglobal.com", + "span": { + "offset": 132124, + "length": 28 + }, + "confidence": 0.967, + "source": "D(100,1.4949,4.8978,3.4843,4.8981,3.4843,5.0665,1.4949,5.069)" + } + ], + "lines": [ + { + "content": "Appendix J: Reference Materials", + "source": "D(100,1.0674,0.8576,4.0902,0.8544,4.0904,1.0777,1.0677,1.081)", + "span": { + "offset": 131701, + "length": 31 + } + }, + { + "content": "Appendix J: Contact Information", + "source": "D(100,1.0707,1.4602,3.6731,1.4592,3.6732,1.6549,1.0708,1.6559)", + "span": { + "offset": 131738, + "length": 31 + } + }, + { + "content": "Client Contact Information:", + "source": "D(100,1.0739,1.788,2.8721,1.788,2.8721,1.946,1.0739,1.946)", + "span": { + "offset": 131771, + "length": 27 + } + }, + { + "content": "Company: Alpine Industries Inc.", + "source": "D(100,1.0725,2.0661,3.0422,2.0614,3.0426,2.2315,1.0729,2.2362)", + "span": { + "offset": 131800, + "length": 31 + } + }, + { + "content": "Primary Contact: Robert Chen, Chief Executive Officer", + "source": "D(100,1.0726,2.3456,4.4409,2.3402,4.4412,2.5075,1.0729,2.513)", + "span": { + "offset": 131833, + "length": 53 + } + }, + { + "content": "Address: 742 Evergreen Blvd, Denver, CO 80203", + "source": "D(100,1.0687,2.6206,4.1296,2.6206,4.1296,2.7904,1.0687,2.7904)", + "span": { + "offset": 131887, + "length": 45 + } + }, + { + "content": "Phone: (303) 555-0142", + "source": "D(100,1.0697,2.9018,2.5151,2.8924,2.5162,3.0615,1.0708,3.0709)", + "span": { + "offset": 131933, + "length": 21 + } + }, + { + "content": "Email: rchen@alpineindustries.com", + "source": "D(100,1.0708,3.1742,3.2664,3.1739,3.2664,3.3409,1.0708,3.3412)", + "span": { + "offset": 131956, + "length": 33 + } + }, + { + "content": "Provider Contact Information:", + "source": "D(100,1.0708,3.7853,3.0508,3.7883,3.0505,3.9472,1.0706,3.9446)", + "span": { + "offset": 131996, + "length": 29 + } + }, + { + "content": "Company: TechServe Global Partners", + "source": "D(100,1.0706,4.0691,3.4324,4.0668,3.4325,4.2336,1.0708,4.2359)", + "span": { + "offset": 132027, + "length": 34 + } + }, + { + "content": "Account Director: Sarah Mitchell", + "source": "D(100,1.0663,4.3473,3.0734,4.3435,3.0737,4.502,1.0667,4.5059)", + "span": { + "offset": 132062, + "length": 32 + } + }, + { + "content": "Phone: (800) 555-TECH", + "source": "D(100,1.0706,4.6216,2.5836,4.6198,2.5838,4.7875,1.0708,4.7893)", + "span": { + "offset": 132095, + "length": 21 + } + }, + { + "content": "Email: accounts@techserveglobal.com", + "source": "D(100,1.0708,4.8972,3.4843,4.8981,3.4843,5.071,1.0707,5.0701)", + "span": { + "offset": 132117, + "length": 35 + } + } + ] + } + ], + "paragraphs": [ + { + "role": "title", + "content": "Master Services Agreement", + "source": "D(1,2.6023,0.8656,5.9026,0.8753,5.9018,1.1461,2.6015,1.1364)", + "span": { + "offset": 0, + "length": 27 + } + }, + { + "content": "Client: Alpine Industries Inc.", + "source": "D(1,1.0729,1.4807,2.843,1.4807,2.843,1.6453,1.0729,1.6453)", + "span": { + "offset": 29, + "length": 30 + } + }, + { + "content": "Contract Reference: MSA-2025-ALP-00847", + "source": "D(1,1.0708,1.7571,3.8495,1.7564,3.8495,1.9164,1.0708,1.9171)", + "span": { + "offset": 61, + "length": 38 + } + }, + { + "content": "Effective Date: January 15, 2025 Prepared for: Robert Chen, Chief Executive Officer, Alpine Industries Inc.", + "source": "D(1,1.0717,2.0343,5.6362,2.0333,5.6363,2.4886,1.0718,2.4896)", + "span": { + "offset": 101, + "length": 107 + } + }, + { + "content": "Address: 742 Evergreen Blvd, Denver, CO 80203", + "source": "D(1,1.0676,2.5904,4.1836,2.5894,4.1837,2.7621,1.0677,2.7632)", + "span": { + "offset": 210, + "length": 45 + } + }, + { + "content": "This Master Services Agreement (the 'Agreement') is entered into by and between Alpine Industries Inc. (the 'Client') and TechServe Global Partners (the 'Provider'). This agreement governs the provision of managed technology services as described herein.", + "source": "D(1,1.0666,3.2033,7.4004,3.2042,7.4003,3.7618,1.0665,3.7609)", + "span": { + "offset": 257, + "length": 254 + } + }, + { + "content": "Alpine Industries Inc. is a leading organization in the manufacturing and industrial automation sector with annual revenues of $187.3 million and approximately 2,450 employees. The company is headquartered at 742 Evergreen Blvd, Denver, CO 80203.", + "source": "D(1,1.0644,4.0397,7.2217,4.0385,7.2218,4.5992,1.0645,4.6004)", + "span": { + "offset": 513, + "length": 246 + } + }, + { + "role": "sectionHeading", + "content": "Table of Contents", + "source": "D(2,3.1771,0.874,5.3085,0.8754,5.3083,1.1188,3.177,1.1174)", + "span": { + "offset": 782, + "length": 19 + } + }, + { + "content": "1. Company Background", + "source": "D(2,1.0781,1.4813,2.6168,1.4813,2.6168,1.6537,1.0781,1.6537)", + "span": { + "offset": 803, + "length": 22 + } + }, + { + "content": "3", + "source": "D(2,3.6461,1.4964,3.7354,1.4964,3.7354,1.6257,3.6461,1.6257)", + "span": { + "offset": 827, + "length": 1 + } + }, + { + "content": "2. Scope of Services", + "source": "D(2,1.0633,1.7595,2.3595,1.7576,2.3597,1.9243,1.0635,1.9262)", + "span": { + "offset": 830, + "length": 21 + } + }, + { + "content": "11", + "source": "D(2,3.4386,1.771,3.5859,1.771,3.5859,1.9029,3.4386,1.9029)", + "span": { + "offset": 853, + "length": 2 + } + }, + { + "content": "3. Service Specifications", + "source": "D(2,1.0667,2.0365,2.6002,2.0365,2.6002,2.2031,1.0667,2.2031)", + "span": { + "offset": 857, + "length": 26 + } + }, + { + "content": "21", + "source": "D(2,3.4697,2.0489,3.6316,2.0489,3.6316,2.1796,3.4697,2.1796)", + "span": { + "offset": 885, + "length": 2 + } + }, + { + "content": "4. Financial Terms & Payment 31", + "source": "D(2,1.0698,2.3168,3.8662,2.3183,3.8661,2.4828,1.0697,2.4813)", + "span": { + "offset": 889, + "length": 32 + } + }, + { + "content": "5. Pricing Schedule", + "source": "D(2,1.0698,2.5929,2.2889,2.5929,2.2889,2.7613,1.0698,2.7613)", + "span": { + "offset": 923, + "length": 20 + } + }, + { + "content": "41", + "source": "D(2,3.3867,2.6117,3.5444,2.6117,3.5444,2.7366,3.3867,2.7366)", + "span": { + "offset": 945, + "length": 2 + } + }, + { + "content": "6. Compliance & Regulatory 51", + "source": "D(2,1.0664,2.8735,3.8073,2.8787,3.807,3.0522,1.066,3.047)", + "span": { + "offset": 949, + "length": 30 + } + }, + { + "content": "7. Insurance & Liability 61", + "source": "D(2,1.0667,3.1486,3.555,3.1528,3.5548,3.3196,1.0664,3.3154)", + "span": { + "offset": 981, + "length": 28 + } + }, + { + "content": "8. Service Level Agreement 71", + "source": "D(2,1.0656,3.4196,3.788,3.4355,3.787,3.6058,1.0646,3.59)", + "span": { + "offset": 1011, + "length": 30 + } + }, + { + "content": "9. Governance & Reporting 81", + "source": "D(2,1.0676,3.6995,3.8025,3.7138,3.8016,3.8846,1.0667,3.8703)", + "span": { + "offset": 1043, + "length": 29 + } + }, + { + "content": "10. Appendices & Contact Information 91", + "source": "D(2,1.0801,3.9865,4.0342,3.9865,4.0342,4.1574,1.0801,4.1574)", + "span": { + "offset": 1074, + "length": 40 + } + }, + { + "role": "sectionHeading", + "content": "Section 1: Company Background", + "source": "D(3,1.0708,0.8508,4.1465,0.8536,4.1462,1.0862,1.0706,1.0834)", + "span": { + "offset": 1137, + "length": 31 + } + }, + { + "role": "sectionHeading", + "content": "1.1 Background Details", + "source": "D(3,1.086,1.4611,2.9343,1.458,2.9346,1.6505,1.0864,1.6536)", + "span": { + "offset": 1171, + "length": 25 + } + }, + { + "content": "The Provider shall deliver comprehensive managed services to the Client as outlined in this agreement. All services will be performed in accordance with industry best practices and applicable regulations. The scope of services includes but is not limited to infrastructure management, application support, and strategic technology consulting. Service delivery will commence on the effective date and continue throughout the term of this agreement unless terminated in accordance with the termination provisions. The Client acknowledges that the Provider maintains a team of certified professionals dedicated to service excellence. The Provider's personnel assigned to the Client's account shall possess the qualifications and experience necessary to perform the services described herein. The Provider reserves the right to substitute personnel provided that replacement personnel possess equivalent or superior qualifications.", + "source": "D(3,1.0686,1.7826,7.4252,1.782,7.4254,3.7132,1.0687,3.7138)", + "span": { + "offset": 1198, + "length": 927 + } + }, + { + "content": "The Client operates in the manufacturing and industrial automation industry and has established a reputation for innovation and excellence. The Client's organizational structure supports a workforce of approximately 2,450 professionals across multiple locations.", + "source": "D(3,1.0653,3.8145,7.3253,3.8098,7.3257,4.3803,1.0657,4.3851)", + "span": { + "offset": 2127, + "length": 262 + } + }, + { + "content": "A joint governance committee shall be established to oversee the implementation and ongoing management of services under this agreement. The committee shall consist of representatives from both the Client and the Provider, with meetings conducted on a monthly basis. The governance framework shall include escalation procedures, decision-making authority, and reporting requirements.", + "source": "D(3,1.0656,4.4753,7.3631,4.4774,7.3628,5.2435,1.0654,5.2413)", + "span": { + "offset": 2391, + "length": 383 + } + }, + { + "role": "sectionHeading", + "content": "Section 1: Company Background", + "source": "D(4,1.0708,0.8511,4.1464,0.8533,4.1462,1.086,1.0706,1.0838)", + "span": { + "offset": 2797, + "length": 31 + } + }, + { + "role": "sectionHeading", + "content": "1.2 Background Details", + "source": "D(4,1.0871,1.4607,2.9343,1.4578,2.9346,1.6505,1.0874,1.6534)", + "span": { + "offset": 2831, + "length": 25 + } + }, + { + "content": "The Provider shall deliver comprehensive managed services to the Client as outlined in this agreement. All services will be performed in accordance with industry best practices and applicable regulations. The scope of services includes but is not limited to infrastructure management, application support, and strategic technology consulting. Service delivery will commence on the effective date and continue throughout the term of this agreement unless terminated in accordance with the termination provisions. The Client acknowledges that the Provider maintains a team of certified professionals dedicated to service excellence. The Provider's personnel assigned to the Client's account shall possess the qualifications and experience necessary to perform the services described herein. The Provider reserves the right to substitute personnel provided that replacement personnel possess equivalent or superior qualifications.", + "source": "D(4,1.0692,1.7826,7.4255,1.7863,7.4243,3.7175,1.0681,3.7138)", + "span": { + "offset": 2858, + "length": 927 + } + }, + { + "content": "The Client operates in the manufacturing and industrial automation industry and has established a reputation for innovation and excellence. The Client's organizational structure supports a workforce of approximately 2,450 professionals across multiple locations.", + "source": "D(4,1.0653,3.8148,7.3253,3.8093,7.3258,4.3796,1.0658,4.3851)", + "span": { + "offset": 3787, + "length": 262 + } + }, + { + "content": "A joint governance committee shall be established to oversee the implementation and ongoing management of services under this agreement. The committee shall consist of representatives from both the Client and the Provider, with meetings conducted on a monthly basis. The governance framework shall include escalation procedures, decision-making authority, and reporting requirements.", + "source": "D(4,1.0635,4.4751,7.3631,4.4772,7.3628,5.2437,1.0633,5.2416)", + "span": { + "offset": 4051, + "length": 383 + } + }, + { + "role": "sectionHeading", + "content": "Section 1: Company Background", + "source": "D(5,1.0708,0.851,4.1464,0.8535,4.1462,1.0861,1.0706,1.0836)", + "span": { + "offset": 4457, + "length": 31 + } + }, + { + "role": "sectionHeading", + "content": "1.3 Background Details", + "source": "D(5,1.0871,1.4605,2.9343,1.4575,2.9346,1.6505,1.0874,1.6535)", + "span": { + "offset": 4491, + "length": 25 + } + }, + { + "content": "The Provider shall deliver comprehensive managed services to the Client as outlined in this agreement. All services will be performed in accordance with industry best practices and applicable regulations. The scope of services includes but is not limited to infrastructure management, application support, and strategic technology consulting. Service delivery will commence on the effective date and continue throughout the term of this agreement unless terminated in accordance with the termination provisions. The Client acknowledges that the Provider maintains a team of certified professionals dedicated to service excellence. The Provider's personnel assigned to the Client's account shall possess the qualifications and experience necessary to perform the services described herein. The Provider reserves the right to substitute personnel provided that replacement personnel possess equivalent or superior qualifications.", + "source": "D(5,1.0692,1.7826,7.4254,1.7862,7.4243,3.7175,1.0681,3.7138)", + "span": { + "offset": 4518, + "length": 927 + } + }, + { + "content": "The Client operates in the manufacturing and industrial automation industry and has established a reputation for innovation and excellence. The Client's organizational structure supports a workforce of approximately 2,450 professionals across multiple locations.", + "source": "D(5,1.0653,3.8145,7.3253,3.8098,7.3257,4.3798,1.0657,4.3845)", + "span": { + "offset": 5447, + "length": 262 + } + }, + { + "content": "A joint governance committee shall be established to oversee the implementation and ongoing management of services under this agreement. The committee shall consist of representatives from both the Client and the Provider, with meetings conducted on a monthly basis. The governance framework shall include escalation procedures, decision-making authority, and reporting requirements.", + "source": "D(5,1.0646,4.4751,7.3631,4.4772,7.3628,5.2437,1.0643,5.2416)", + "span": { + "offset": 5711, + "length": 383 + } + }, + { + "role": "sectionHeading", + "content": "Section 1: Company Background", + "source": "D(6,1.0698,0.8526,4.1464,0.855,4.1462,1.0851,1.0696,1.0827)", + "span": { + "offset": 6117, + "length": 31 + } + }, + { + "role": "sectionHeading", + "content": "1.4 Background Details", + "source": "D(6,1.0859,1.4633,2.9343,1.4592,2.9347,1.6493,1.0864,1.6534)", + "span": { + "offset": 6151, + "length": 25 + } + }, + { + "content": "The Provider shall deliver comprehensive managed services to the Client as outlined in this agreement. All services will be performed in accordance with industry best practices and applicable regulations. The scope of services includes but is not limited to infrastructure management, application support, and strategic technology consulting. Service delivery will commence on the effective date and continue throughout the term of this agreement unless terminated in accordance with the termination provisions. The Client acknowledges that the Provider maintains a team of certified professionals dedicated to service excellence. The Provider's personnel assigned to the Client's account shall possess the qualifications and experience necessary to perform the services described herein. The Provider reserves the right to substitute personnel provided that replacement personnel possess equivalent or superior qualifications.", + "source": "D(6,1.0686,1.7826,7.4252,1.7821,7.4253,3.7136,1.0687,3.7141)", + "span": { + "offset": 6178, + "length": 927 + } + }, + { + "content": "The Client operates in the manufacturing and industrial automation industry and has established a reputation for innovation and excellence. The Client's organizational structure supports a workforce of approximately 2,450 professionals across multiple locations.", + "source": "D(6,1.0654,3.8145,7.3253,3.8107,7.3257,4.382,1.0657,4.3858)", + "span": { + "offset": 7107, + "length": 262 + } + }, + { + "content": "A joint governance committee shall be established to oversee the implementation and ongoing management of services under this agreement. The committee shall consist of representatives from both the Client and the Provider, with meetings conducted on a monthly basis. The governance framework shall include escalation procedures, decision-making authority, and reporting requirements.", + "source": "D(6,1.0635,4.4741,7.3674,4.4783,7.3669,5.2451,1.063,5.2409)", + "span": { + "offset": 7371, + "length": 383 + } + }, + { + "role": "sectionHeading", + "content": "Section 1: Company Background", + "source": "D(7,1.0708,0.8523,4.1464,0.8545,4.1462,1.0853,1.0706,1.0831)", + "span": { + "offset": 7777, + "length": 31 + } + }, + { + "role": "sectionHeading", + "content": "1.5 Background Details", + "source": "D(7,1.0864,1.4622,2.9343,1.4585,2.9347,1.6497,1.0868,1.6535)", + "span": { + "offset": 7811, + "length": 25 + } + }, + { + "content": "The Provider shall deliver comprehensive managed services to the Client as outlined in this agreement. All services will be performed in accordance with industry best practices and applicable regulations. The scope of services includes but is not limited to infrastructure management, application support, and strategic technology consulting. Service delivery will commence on the effective date and continue throughout the term of this agreement unless terminated in accordance with the termination provisions. The Client acknowledges that the Provider maintains a team of certified professionals dedicated to service excellence. The Provider's personnel assigned to the Client's account shall possess the qualifications and experience necessary to perform the services described herein. The Provider reserves the right to substitute personnel provided that replacement personnel possess equivalent or superior qualifications.", + "source": "D(7,1.0683,1.7826,7.4212,1.7862,7.4201,3.717,1.0673,3.7134)", + "span": { + "offset": 7838, + "length": 927 + } + }, + { + "content": "The Client operates in the manufacturing and industrial automation industry and has established a reputation for innovation and excellence. The Client's organizational structure supports a workforce of approximately 2,450 professionals across multiple locations.", + "source": "D(7,1.0643,3.8146,7.3253,3.8108,7.3257,4.3823,1.0647,4.386)", + "span": { + "offset": 8767, + "length": 262 + } + }, + { + "content": "A joint governance committee shall be established to oversee the implementation and ongoing management of services under this agreement. The committee shall consist of representatives from both the Client and the Provider, with meetings conducted on a monthly basis. 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The governance framework shall include escalation procedures, decision-making authority, and reporting requirements. Performance reviews shall be conducted quarterly to assess service delivery against agreed-upon metrics and key performance indicators. The Provider shall prepare and distribute performance reports to the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans shall be developed for any areas falling below acceptable performance thresholds.", + "source": "D(82,1.0644,1.779,7.3877,1.779,7.3877,3.3218,1.0644,3.3218)", + "span": { + "offset": 109540, + "length": 767 + } + }, + { + "content": "The technology infrastructure utilized by the Provider in delivering services shall meet or exceed the specifications outlined in this agreement. The Provider shall maintain redundant systems and disaster recovery capabilities to ensure business continuity. 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The governance framework shall include escalation procedures, decision-making authority, and reporting requirements. Performance reviews shall be conducted quarterly to assess service delivery against agreed-upon metrics and key performance indicators. The Provider shall prepare and distribute performance reports to the Client no later than fifteen (15) business days after the end of each quarter. Remediation plans shall be developed for any areas falling below acceptable performance thresholds.", + "source": "D(83,1.0644,1.7791,7.3877,1.7791,7.3877,3.3213,1.0644,3.3213)", + "span": { + "offset": 110752, + "length": 767 + } + }, + { + "content": "The technology infrastructure utilized by the Provider in delivering services shall meet or exceed the specifications outlined in this agreement. The Provider shall maintain redundant systems and disaster recovery capabilities to ensure business continuity. 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Infrastructure upgrades shall be planned and communicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data processed by the Provider in the course of service delivery. The Provider shall implement technical and organizational measures to protect the Client's data in accordance with the security requirements specified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.", + "source": "D(96,1.0677,1.7841,7.4127,1.7841,7.4127,3.1272,1.0677,3.1272)", + "span": { + "offset": 126748, + "length": 716 + } + }, + { + "content": "The Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances in the performance of services under this agreement. This includes but is not limited to data protection regulations, industry-specific compliance requirements, and workplace safety standards. 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Infrastructure upgrades shall be planned and communicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data processed by the Provider in the course of service delivery. The Provider shall implement technical and organizational measures to protect the Client's data in accordance with the security requirements specified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.", + "source": "D(97,1.0677,1.7841,7.4209,1.7841,7.4209,3.1272,1.0677,3.1272)", + "span": { + "offset": 128004, + "length": 716 + } + }, + { + "content": "The Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances in the performance of services under this agreement. This includes but is not limited to data protection regulations, industry-specific compliance requirements, and workplace safety standards. 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Infrastructure upgrades shall be planned and communicated to the Client at least sixty (60) days in advance. The Client retains ownership of all data processed by the Provider in the course of service delivery. The Provider shall implement technical and organizational measures to protect the Client's data in accordance with the security requirements specified in this agreement. Data shall be stored in geographically diverse data centers to mitigate risk.", + "source": "D(98,1.0676,1.7832,7.4209,1.7829,7.4209,3.1272,1.0677,3.1275)", + "span": { + "offset": 129260, + "length": 716 + } + }, + { + "content": "The Provider shall comply with all applicable federal, state, and local laws, regulations, and ordinances in the performance of services under this agreement. This includes but is not limited to data protection regulations, industry-specific compliance requirements, and workplace safety standards. 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end of file diff --git a/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_pdf_result.json b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_pdf_result.json new file mode 100644 index 0000000000..2558de3ab9 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_pdf_result.json @@ -0,0 +1,4428 @@ +{ + "analyzerId": "prebuilt-documentSearch", + "apiVersion": "2025-11-01", + "createdAt": "2026-03-21T22:44:09Z", + "stringEncoding": "codePoint", + "warnings": [], + "contents": [ + { + "path": "input1", + "markdown": "# Contoso Q1 2025 Financial Summary\n\nTotal revenue for Q1 2025 was $42.7 million, an increase of 18% over Q1 2024.\nOperating expenses were $31.2 million. Net profit was $11.5 million. The largest\nrevenue segment was Cloud Services at $19.3 million, followed by Professional\nServices at $14.8 million and Product Licensing at $8.6 million. Headcount at end of\nQ1 was 1,247 employees across 8 offices worldwide.\n\n\n\n\n# Contoso Q2 2025 Financial Summary\n\nTotal revenue for Q2 2025 was $48.1 million, an increase of 22% over Q2 2024.\nOperating expenses were $33.9 million. Net profit was $14.2 million. Cloud Services\ngrew to $22.5 million, Professional Services was $15.7 million, and Product Licensing\nwas $9.9 million. The company opened a new office in Tokyo, bringing the total to 9\noffices. Headcount grew to 1,389 employees.\n\n\n\n\n## Contoso Product Roadmap 2025\n\nThree major product launches are planned for 2025: (1) Contoso CloudVault - an\nenterprise document storage solution, launching August 2025, with an expected price\nof $29.99/user/month. (2) Contoso DataPulse - a real-time analytics dashboard,\nlaunching October 2025. (3) Contoso SecureLink - a zero-trust networking product,\nlaunching December 2025. Total R&D; budget for 2025 is $18.4 million.\n\n\n\n\n# Contoso Employee Satisfaction Survey Results\n\nThe annual employee satisfaction survey was completed in March 2025 with a 87%\nresponse rate. Overall satisfaction score was 4.2 out of 5.0. Work-life balance scored\n3.8/5.0. Career growth opportunities scored 3.9/5.0. Compensation satisfaction\nscored 3.6/5.0. The top requested improvement was 'more flexible remote work\noptions' cited by 62% of respondents. Employee retention rate for the trailing 12\nmonths was 91%.\n\n\n\n\n## Contoso Partnership Announcements\n\nContoso announced three strategic partnerships in H1 2025: (1) A joint venture with\nMeridian Technologies for AI-powered document processing, valued at $5.2 million\nover 3 years. (2) A distribution agreement with Pacific Rim Solutions covering 12\ncountries in Asia-Pacific. (3) A technology integration partnership with NovaBridge\nSystems for unified identity management. 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Total R&D; budget for 2025 is $18.4 million.", + "source": "D(3,1.0664,1.6753,7.3669,1.6742,7.3671,2.7794,1.0666,2.7805)", + "span": { + "offset": 900, + "length": 393 + } + }, + { + "role": "sectionHeading", + "content": "Contoso Employee Satisfaction Survey Results", + "source": "D(4,1.075,1.1104,6.3171,1.1147,6.3169,1.4042,1.0747,1.3999)", + "span": { + "offset": 1316, + "length": 46 + } + }, + { + "content": "The annual employee satisfaction survey was completed in March 2025 with a 87% response rate. Overall satisfaction score was 4.2 out of 5.0. Work-life balance scored 3.8/5.0. Career growth opportunities scored 3.9/5.0. Compensation satisfaction scored 3.6/5.0. The top requested improvement was 'more flexible remote work options' cited by 62% of respondents. Employee retention rate for the trailing 12 months was 91%.", + "source": "D(4,1.0618,1.6796,7.3541,1.6698,7.3562,2.9732,1.0638,2.983)", + "span": { + "offset": 1364, + "length": 419 + } + }, + { + "role": "sectionHeading", + "content": "Contoso Partnership Announcements", + "source": "D(5,1.0729,1.1145,5.2422,1.1185,5.2419,1.394,1.0726,1.39)", + "span": { + "offset": 1806, + "length": 36 + } + }, + { + "content": "Contoso announced three strategic partnerships in H1 2025: (1) A joint venture with Meridian Technologies for AI-powered document processing, valued at $5.2 million over 3 years. (2) A distribution agreement with Pacific Rim Solutions covering 12 countries in Asia-Pacific. (3) A technology integration partnership with NovaBridge Systems for unified identity management. The Chief Partnership Officer, Helena Nakagawa, stated the partnerships are expected to generate an additional $15 million in revenue by 2027.", + "source": "D(5,1.0641,1.6728,7.404,1.6709,7.4044,3.2165,1.0646,3.2184)", + "span": { + "offset": 1844, + "length": 514 + } + } + ], + "sections": [ + { + "span": { + "offset": 0, + "length": 2358 + }, + "elements": [ + "/sections/1", + "/sections/2", + "/sections/4" + ] + }, + { + "span": { + "offset": 0, + "length": 409 + }, + "elements": [ + "/paragraphs/0", + "/paragraphs/1" + ] + }, + { + "span": { + "offset": 432, + "length": 861 + }, + "elements": [ + "/paragraphs/2", + "/paragraphs/3", + "/sections/3" + ] + }, + { + "span": { + "offset": 867, + "length": 426 + }, + "elements": [ + "/paragraphs/4", + "/paragraphs/5" + ] + }, + { + "span": { + "offset": 1316, + "length": 1042 + }, + "elements": [ + "/paragraphs/6", + "/paragraphs/7", + "/sections/5" + ] + }, + { + "span": { + "offset": 1806, + "length": 552 + }, + "elements": [ + "/paragraphs/8", + "/paragraphs/9" + ] + } + ], + "analyzerId": "prebuilt-documentSearch", + "mimeType": "application/pdf" + } + ] +} \ No newline at end of file diff --git a/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_video_result.json b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_video_result.json new file mode 100644 index 0000000000..bb2c7a2067 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/fixtures/analyze_video_result.json @@ -0,0 +1,13 @@ +{ + "id": "synthetic-video-001", + "status": "Succeeded", + "analyzer_id": "prebuilt-videoSearch", + "api_version": "2025-05-01-preview", + "created_at": "2026-03-21T10:15:00Z", + "contents": [ + { + "markdown": "## Product Demo Video\n\n**Duration:** 42 seconds\n**Speakers:** 1\n\n### Video Transcript\n\n[00:00-00:05] Welcome to the Contoso Product Demo.\n\n[00:05-00:15] Today we'll be showcasing our latest cloud infrastructure management tool.\n\n[00:15-00:25] As you can see on the dashboard, the system provides real-time monitoring of all deployed resources.\n\n[00:25-00:35] Key features include automated scaling, cost optimization, and security compliance monitoring.\n\n[00:35-00:42] Visit contoso.com/cloud-manager to learn more and start your free trial.", + "fields": {} + } + ] +} diff --git a/python/packages/azure-contentunderstanding/tests/cu/test_context_provider.py b/python/packages/azure-contentunderstanding/tests/cu/test_context_provider.py new file mode 100644 index 0000000000..8b43975be5 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/test_context_provider.py @@ -0,0 +1,779 @@ +# Copyright (c) Microsoft. All rights reserved. + +from __future__ import annotations + +import asyncio +import base64 +import contextlib +import json +from typing import Any +from unittest.mock import AsyncMock, MagicMock, patch + +import pytest +from agent_framework import Content, Message, SessionContext +from agent_framework._sessions import AgentSession +from azure.ai.contentunderstanding.models import AnalysisResult +from conftest import make_failing_poller, make_mock_poller, make_slow_poller + +from agent_framework_azure_contentunderstanding import ( + AnalysisSection, + ContentLimits, + ContentUnderstandingContextProvider, +) +from agent_framework_azure_contentunderstanding._context_provider import SUPPORTED_MEDIA_TYPES + +# --------------------------------------------------------------------------- +# Helpers +# --------------------------------------------------------------------------- + +_SAMPLE_PDF_BYTES = b"%PDF-1.4 fake content for testing" + + +def _make_data_uri(data: bytes, media_type: str) -> str: + encoded = base64.b64encode(data).encode("ascii") if isinstance(data, bytes) else data + if isinstance(encoded, bytes): + encoded = encoded.decode("ascii") + return f"data:{media_type};base64,{base64.b64encode(data).decode('ascii')}" + + +def _make_content_from_data(data: bytes, media_type: str, filename: str | None = None) -> Content: + props = {"filename": filename} if filename else None + return Content.from_data(data, media_type, additional_properties=props) + + +def _make_context(messages: list[Message]) -> SessionContext: + return SessionContext(input_messages=messages) + + +def _make_provider( + mock_client: AsyncMock | None = None, + **kwargs: Any, +) -> ContentUnderstandingContextProvider: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + **kwargs, + ) + if mock_client: + provider._client = mock_client # type: ignore[assignment] + return provider + + +def _make_mock_agent() -> MagicMock: + return MagicMock() + + +# =========================================================================== +# Test Classes +# =========================================================================== + + +class TestInit: + def test_default_values(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + ) + assert provider.analyzer_id == "prebuilt-documentSearch" + assert provider.max_wait == 5.0 + assert provider.output_sections == [AnalysisSection.MARKDOWN, AnalysisSection.FIELDS] + assert provider.content_limits is not None + assert provider.source_id == "content_understanding" + + def test_custom_values(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://custom.cognitiveservices.azure.com/", + credential=AsyncMock(), + analyzer_id="prebuilt-invoice", + max_wait=10.0, + output_sections=[AnalysisSection.MARKDOWN], + content_limits=ContentLimits(max_pages=50), + source_id="custom_cu", + ) + assert provider.analyzer_id == "prebuilt-invoice" + assert provider.max_wait == 10.0 + assert provider.output_sections == [AnalysisSection.MARKDOWN] + assert provider.content_limits is not None + assert provider.content_limits.max_pages == 50 + assert provider.source_id == "custom_cu" + + def test_no_content_limits(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + content_limits=None, + ) + assert provider.content_limits is None + + def test_max_wait_none(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + max_wait=None, + ) + assert provider.max_wait is None + + +class TestAsyncContextManager: + async def test_aenter_returns_self(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + ) + with patch( + "agent_framework_azure_contentunderstanding._context_provider.ContentUnderstandingClient", + ) as mock_cls: + mock_instance = AsyncMock() + mock_cls.return_value = mock_instance + result = await provider.__aenter__() + assert result is provider + await provider.__aexit__(None, None, None) + mock_instance.close.assert_called_once() + + async def test_aexit_closes_client(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + ) + mock_client = AsyncMock() + provider._client = mock_client # type: ignore[assignment] + await provider.__aexit__(None, None, None) + mock_client.close.assert_called_once() + assert provider._client is None + + +class TestBeforeRunNewFile: + async def test_single_pdf_analyzed( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message( + role="user", + contents=[ + Content.from_text("What's on this invoice?"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "invoice.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # Document should be in state + assert "documents" in state + assert "invoice.pdf" in state["documents"] + assert state["documents"]["invoice.pdf"]["status"] == "ready" + + # Binary should be stripped from input + for m in context.input_messages: + for c in m.contents: + assert c.media_type != "application/pdf" + + # Context should have messages injected + assert len(context.context_messages) > 0 + + async def test_url_input_analyzed( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this document"), + Content.from_uri("https://example.com/report.pdf", media_type="application/pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # URL input should use begin_analyze + mock_cu_client.begin_analyze.assert_called_once() + assert "report.pdf" in state["documents"] + assert state["documents"]["report.pdf"]["status"] == "ready" + + async def test_text_only_skipped(self, mock_cu_client: AsyncMock) -> None: + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message(role="user", contents=[Content.from_text("What's the weather?")]) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # No CU calls + mock_cu_client.begin_analyze.assert_not_called() + mock_cu_client.begin_analyze_binary.assert_not_called() + # No documents + assert state.get("documents", {}) == {} + + +class TestBeforeRunMultiFile: + async def test_two_files_both_analyzed( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + image_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock( + side_effect=[ + make_mock_poller(pdf_analysis_result), + make_mock_poller(image_analysis_result), + ] + ) + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message( + role="user", + contents=[ + Content.from_text("Compare these documents"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "doc1.pdf"), + _make_content_from_data(b"\x89PNG fake", "image/png", "chart.png"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert len(state["documents"]) == 2 + assert state["documents"]["doc1.pdf"]["status"] == "ready" + assert state["documents"]["chart.png"]["status"] == "ready" + + +class TestBeforeRunTimeout: + async def test_exceeds_max_wait_defers_to_background( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_slow_poller(pdf_analysis_result, delay=10.0)) + provider = _make_provider(mock_client=mock_cu_client, max_wait=0.1) + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "big_doc.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert state["documents"]["big_doc.pdf"]["status"] == "pending" + assert "big_doc.pdf" in provider._pending_tasks + + # Instructions should mention analyzing + assert any("being analyzed" in instr for instr in context.instructions) + + # Clean up the background task + provider._pending_tasks["big_doc.pdf"].cancel() + with contextlib.suppress(asyncio.CancelledError, Exception): + await provider._pending_tasks["big_doc.pdf"] + + +class TestBeforeRunPendingResolution: + async def test_pending_completes_on_next_turn( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + provider = _make_provider(mock_client=mock_cu_client) + + # Simulate a completed background task + async def return_result() -> AnalysisResult: + return pdf_analysis_result + + task: asyncio.Task[AnalysisResult] = asyncio.ensure_future(return_result()) + await asyncio.sleep(0.01) # Let task complete + provider._pending_tasks["report.pdf"] = task + + state: dict[str, Any] = { + "documents": { + "report.pdf": { + "status": "pending", + "filename": "report.pdf", + "media_type": "application/pdf", + "analyzer_id": "prebuilt-documentSearch", + "analyzed_at": None, + "result": None, + "error": None, + }, + }, + } + + msg = Message(role="user", contents=[Content.from_text("Is the report ready?")]) + context = _make_context([msg]) + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert state["documents"]["report.pdf"]["status"] == "ready" + assert state["documents"]["report.pdf"]["result"] is not None + assert "report.pdf" not in provider._pending_tasks + + +class TestBeforeRunPendingFailure: + async def test_pending_task_failure_updates_state( + self, + mock_cu_client: AsyncMock, + ) -> None: + provider = _make_provider(mock_client=mock_cu_client) + + async def failing_task() -> AnalysisResult: + raise RuntimeError("CU service unavailable") # noqa: EM101 + + task: asyncio.Task[AnalysisResult] = asyncio.ensure_future(failing_task()) + await asyncio.sleep(0.01) # Let task fail + provider._pending_tasks["bad_doc.pdf"] = task + + state: dict[str, Any] = { + "documents": { + "bad_doc.pdf": { + "status": "pending", + "filename": "bad_doc.pdf", + "media_type": "application/pdf", + "analyzer_id": "prebuilt-documentSearch", + "analyzed_at": None, + "result": None, + "error": None, + }, + }, + } + + msg = Message(role="user", contents=[Content.from_text("Check status")]) + context = _make_context([msg]) + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert state["documents"]["bad_doc.pdf"]["status"] == "failed" + assert "CU service unavailable" in (state["documents"]["bad_doc.pdf"]["error"] or "") + + +class TestDocumentKeyDerivation: + def test_filename_from_additional_properties(self) -> None: + content = _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "my_report.pdf") + key = ContentUnderstandingContextProvider._derive_doc_key(content) + assert key == "my_report.pdf" + + def test_url_basename(self) -> None: + content = Content.from_uri("https://example.com/docs/annual_report.pdf", media_type="application/pdf") + key = ContentUnderstandingContextProvider._derive_doc_key(content) + assert key == "annual_report.pdf" + + def test_content_hash_fallback(self) -> None: + content = Content.from_data(_SAMPLE_PDF_BYTES, "application/pdf") + key = ContentUnderstandingContextProvider._derive_doc_key(content) + assert key.startswith("doc_") + assert len(key) == 12 # "doc_" + 8 hex chars + + +class TestSessionState: + async def test_documents_persist_across_turns( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + state: dict[str, Any] = {} + session = AgentSession() + + # Turn 1: upload + msg1 = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "doc.pdf"), + ], + ) + ctx1 = _make_context([msg1]) + await provider.before_run(agent=_make_mock_agent(), session=session, context=ctx1, state=state) + + assert "doc.pdf" in state["documents"] + + # Turn 2: follow-up (no file) + msg2 = Message(role="user", contents=[Content.from_text("What's the total?")]) + ctx2 = _make_context([msg2]) + await provider.before_run(agent=_make_mock_agent(), session=session, context=ctx2, state=state) + + # Document should still be there + assert "doc.pdf" in state["documents"] + assert state["documents"]["doc.pdf"]["status"] == "ready" + + +class TestListDocumentsTool: + async def test_returns_all_docs_with_status( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + state: dict[str, Any] = {} + session = AgentSession() + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "test.pdf"), + ], + ) + context = _make_context([msg]) + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # Find the list_documents tool + list_tool = None + for tool in context.tools: + if getattr(tool, "name", None) == "list_documents": + list_tool = tool + break + + assert list_tool is not None + result = list_tool.func() # type: ignore[union-attr] + parsed = json.loads(result) + assert len(parsed) == 1 + assert parsed[0]["name"] == "test.pdf" + assert parsed[0]["status"] == "ready" + + +class TestGetDocumentTool: + async def test_retrieves_cached_content( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + state: dict[str, Any] = {} + session = AgentSession() + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "test.pdf"), + ], + ) + context = _make_context([msg]) + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # Find the get_analyzed_document tool + get_tool = None + for tool in context.tools: + if getattr(tool, "name", None) == "get_analyzed_document": + get_tool = tool + break + + assert get_tool is not None + result = get_tool.func("test.pdf") # type: ignore[union-attr] + assert "Contoso" in result or "Financial" in result + + async def test_not_found( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + state: dict[str, Any] = {} + session = AgentSession() + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "test.pdf"), + ], + ) + context = _make_context([msg]) + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + get_tool = None + for tool in context.tools: + if getattr(tool, "name", None) == "get_analyzed_document": + get_tool = tool + break + + assert get_tool is not None + result = get_tool.func("nonexistent.pdf") # type: ignore[union-attr] + assert "No document found" in result + + +class TestOutputFiltering: + def test_default_markdown_and_fields(self, pdf_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(pdf_analysis_result) + + assert "markdown" in result + assert "fields" in result + assert "Contoso" in str(result["markdown"]) + + def test_markdown_only(self, pdf_analysis_result: AnalysisResult) -> None: + provider = _make_provider(output_sections=[AnalysisSection.MARKDOWN]) + result = provider._extract_sections(pdf_analysis_result) + + assert "markdown" in result + assert "fields" not in result + + def test_fields_only(self, invoice_analysis_result: AnalysisResult) -> None: + provider = _make_provider(output_sections=[AnalysisSection.FIELDS]) + result = provider._extract_sections(invoice_analysis_result) + + assert "markdown" not in result + assert "fields" in result + fields = result["fields"] + assert isinstance(fields, dict) + assert "VendorName" in fields + + def test_field_values_extracted(self, invoice_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(invoice_analysis_result) + + fields = result.get("fields") + assert isinstance(fields, dict) + assert "VendorName" in fields + assert fields["VendorName"]["value"] is not None + assert fields["VendorName"]["confidence"] is not None + + +class TestContentLimits: + async def test_over_limit_file_size(self, mock_cu_client: AsyncMock) -> None: + # Use a very small limit that the test PDF bytes will exceed + provider = _make_provider( + mock_client=mock_cu_client, + content_limits=ContentLimits(max_file_size_mb=0.00001), # ~10 bytes = reject everything + ) + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "big.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert state["documents"]["big.pdf"]["status"] == "failed" + assert "exceeds size limit" in (state["documents"]["big.pdf"]["error"] or "") + + async def test_no_limits_allows_any_size( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client, content_limits=None) + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "any_size.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert state["documents"]["any_size.pdf"]["status"] == "ready" + + +class TestBinaryStripping: + async def test_supported_files_stripped( + self, + mock_cu_client: AsyncMock, + pdf_analysis_result: AnalysisResult, + ) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock(return_value=make_mock_poller(pdf_analysis_result)) + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message( + role="user", + contents=[ + Content.from_text("What's in here?"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "doc.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # PDF should be stripped; text should remain + for m in context.input_messages: + for c in m.contents: + assert c.media_type != "application/pdf" + assert any(c.text and "What's in here?" in c.text for c in m.contents) + + async def test_unsupported_files_left_in_place(self, mock_cu_client: AsyncMock) -> None: + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message( + role="user", + contents=[ + Content.from_text("What's in this zip?"), + Content.from_data( + b"PK\x03\x04fake", + "application/zip", + additional_properties={"filename": "archive.zip"}, + ), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + # Zip should NOT be stripped (unsupported) + found_zip = False + for m in context.input_messages: + for c in m.contents: + if c.media_type == "application/zip": + found_zip = True + assert found_zip + + +class TestErrorHandling: + async def test_cu_service_error(self, mock_cu_client: AsyncMock) -> None: + mock_cu_client.begin_analyze_binary = AsyncMock( + return_value=make_failing_poller(RuntimeError("Service unavailable")) + ) + provider = _make_provider(mock_client=mock_cu_client) + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "error.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + assert state["documents"]["error.pdf"]["status"] == "failed" + assert "Service unavailable" in (state["documents"]["error.pdf"]["error"] or "") + + async def test_not_initialized_raises(self) -> None: + provider = ContentUnderstandingContextProvider( + endpoint="https://test.cognitiveservices.azure.com/", + credential=AsyncMock(), + ) + # provider._client is None since we never called __aenter__ + + msg = Message( + role="user", + contents=[ + Content.from_text("Analyze this"), + _make_content_from_data(_SAMPLE_PDF_BYTES, "application/pdf", "doc.pdf"), + ], + ) + context = _make_context([msg]) + state: dict[str, Any] = {} + session = AgentSession() + + with pytest.raises(RuntimeError, match="not initialized"): + await provider.before_run(agent=_make_mock_agent(), session=session, context=context, state=state) + + +class TestMultiModalFixtures: + def test_pdf_fixture_loads(self, pdf_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(pdf_analysis_result) + assert "markdown" in result + assert "Contoso" in str(result["markdown"]) + + def test_audio_fixture_loads(self, audio_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(audio_analysis_result) + assert "markdown" in result + assert "Call Center" in str(result["markdown"]) + + def test_video_fixture_loads(self, video_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(video_analysis_result) + assert "markdown" in result + assert "Product Demo" in str(result["markdown"]) + + def test_image_fixture_loads(self, image_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(image_analysis_result) + assert "markdown" in result + + def test_invoice_fixture_loads(self, invoice_analysis_result: AnalysisResult) -> None: + provider = _make_provider() + result = provider._extract_sections(invoice_analysis_result) + assert "markdown" in result + assert "fields" in result + fields = result["fields"] + assert isinstance(fields, dict) + assert "VendorName" in fields + + +class TestFormatResult: + def test_format_includes_markdown_and_fields(self) -> None: + result: dict[str, object] = { + "markdown": "# Hello World", + "fields": {"Name": {"type": "string", "value": "Test", "confidence": 0.9}}, + } + formatted = ContentUnderstandingContextProvider._format_result("test.pdf", result) + + assert 'Document analysis of "test.pdf"' in formatted + assert "# Hello World" in formatted + assert "Extracted Fields" in formatted + assert '"Name"' in formatted + + def test_format_markdown_only(self) -> None: + result: dict[str, object] = {"markdown": "# Just Text"} + formatted = ContentUnderstandingContextProvider._format_result("doc.pdf", result) + + assert "# Just Text" in formatted + assert "Extracted Fields" not in formatted + + +class TestSupportedMediaTypes: + def test_pdf_supported(self) -> None: + assert "application/pdf" in SUPPORTED_MEDIA_TYPES + + def test_audio_supported(self) -> None: + assert "audio/mp3" in SUPPORTED_MEDIA_TYPES + assert "audio/wav" in SUPPORTED_MEDIA_TYPES + + def test_video_supported(self) -> None: + assert "video/mp4" in SUPPORTED_MEDIA_TYPES + + def test_zip_not_supported(self) -> None: + assert "application/zip" not in SUPPORTED_MEDIA_TYPES diff --git a/python/packages/azure-contentunderstanding/tests/cu/test_integration.py b/python/packages/azure-contentunderstanding/tests/cu/test_integration.py new file mode 100644 index 0000000000..a10d615ee9 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/test_integration.py @@ -0,0 +1,122 @@ +# Copyright (c) Microsoft. All rights reserved. + +"""Integration tests for ContentUnderstandingContextProvider. + +These tests require a live Azure Content Understanding endpoint. +Set AZURE_CONTENTUNDERSTANDING_ENDPOINT to enable them. + +To generate fixtures for unit tests, run these tests with --update-fixtures flag +and the resulting JSON files will be written to tests/cu/fixtures/. +""" + +from __future__ import annotations + +import json +import os +from pathlib import Path + +import pytest + +skip_if_cu_integration_tests_disabled = pytest.mark.skipif( + not os.environ.get("AZURE_CONTENTUNDERSTANDING_ENDPOINT"), + reason="CU integration tests disabled (AZURE_CONTENTUNDERSTANDING_ENDPOINT not set)", +) + +FIXTURES_DIR = Path(__file__).parent / "fixtures" + + +@pytest.mark.flaky +@pytest.mark.integration +@skip_if_cu_integration_tests_disabled +async def test_analyze_pdf_binary() -> None: + """Analyze a PDF via binary upload and optionally capture fixture.""" + from azure.ai.contentunderstanding.aio import ContentUnderstandingClient + from azure.identity.aio import DefaultAzureCredential + + endpoint = os.environ["AZURE_CONTENTUNDERSTANDING_ENDPOINT"] + analyzer_id = os.environ.get("AZURE_CONTENTUNDERSTANDING_ANALYZER_ID", "prebuilt-documentSearch") + + # Use a minimal test PDF (or a real one from test_data/) + test_data_dir = Path(__file__).parent / "test_data" + pdf_files = list(test_data_dir.glob("*.pdf")) if test_data_dir.exists() else [] + + if not pdf_files: + pytest.skip("No test PDF files found in tests/cu/test_data/") + + pdf_path = pdf_files[0] + pdf_bytes = pdf_path.read_bytes() + + async with DefaultAzureCredential() as credential, ContentUnderstandingClient(endpoint, credential) as client: + poller = await client.begin_analyze_binary( + analyzer_id, + binary_input=pdf_bytes, + content_type="application/pdf", + ) + result = await poller.result() + + assert result.contents + assert result.contents[0].markdown + assert len(result.contents[0].markdown) > 10 + + # Optionally capture fixture + if os.environ.get("CU_UPDATE_FIXTURES"): + FIXTURES_DIR.mkdir(exist_ok=True) + fixture_path = FIXTURES_DIR / "analyze_pdf_result.json" + fixture_path.write_text(json.dumps(result.as_dict(), indent=2, default=str)) + + +@pytest.mark.flaky +@pytest.mark.integration +@skip_if_cu_integration_tests_disabled +async def test_before_run_e2e() -> None: + """End-to-end test: Content.from_data → before_run → state populated.""" + from agent_framework import Content, Message, SessionContext + from agent_framework._sessions import AgentSession + from azure.identity.aio import DefaultAzureCredential + + from agent_framework_azure_contentunderstanding import ContentUnderstandingContextProvider + + endpoint = os.environ["AZURE_CONTENTUNDERSTANDING_ENDPOINT"] + analyzer_id = os.environ.get("AZURE_CONTENTUNDERSTANDING_ANALYZER_ID", "prebuilt-documentSearch") + + test_data_dir = Path(__file__).parent / "test_data" + pdf_files = list(test_data_dir.glob("*.pdf")) if test_data_dir.exists() else [] + + if not pdf_files: + pytest.skip("No test PDF files found in tests/cu/test_data/") + + pdf_bytes = pdf_files[0].read_bytes() + + async with DefaultAzureCredential() as credential: + cu = ContentUnderstandingContextProvider( + endpoint=endpoint, + credential=credential, + analyzer_id=analyzer_id, + max_wait=30.0, # generous for integration test + ) + async with cu: + msg = Message( + role="user", + contents=[ + Content.from_text("What's in this document?"), + Content.from_data( + pdf_bytes, + "application/pdf", + additional_properties={"filename": pdf_files[0].name}, + ), + ], + ) + context = SessionContext(input_messages=[msg]) + state: dict[str, object] = {} + session = AgentSession() + + from unittest.mock import MagicMock + + await cu.before_run(agent=MagicMock(), session=session, context=context, state=state) + + docs = state.get("documents", {}) + assert isinstance(docs, dict) + assert len(docs) > 0 + doc_entry = next(iter(docs.values())) + assert doc_entry["status"] == "ready" + assert doc_entry["result"] is not None diff --git a/python/packages/azure-contentunderstanding/tests/cu/test_models.py b/python/packages/azure-contentunderstanding/tests/cu/test_models.py new file mode 100644 index 0000000000..59a67718f2 --- /dev/null +++ b/python/packages/azure-contentunderstanding/tests/cu/test_models.py @@ -0,0 +1,43 @@ +# Copyright (c) Microsoft. All rights reserved. + +from __future__ import annotations + +from agent_framework_azure_contentunderstanding._models import AnalysisSection, ContentLimits + + +class TestAnalysisSection: + def test_values(self) -> None: + assert AnalysisSection.MARKDOWN == "markdown" + assert AnalysisSection.FIELDS == "fields" + assert AnalysisSection.FIELD_GROUNDING == "field_grounding" + assert AnalysisSection.TABLES == "tables" + assert AnalysisSection.PARAGRAPHS == "paragraphs" + assert AnalysisSection.SECTIONS == "sections" + + def test_is_string(self) -> None: + assert isinstance(AnalysisSection.MARKDOWN, str) + assert isinstance(AnalysisSection.FIELDS, str) + + def test_members(self) -> None: + assert len(AnalysisSection) == 6 + + +class TestContentLimits: + def test_defaults(self) -> None: + limits = ContentLimits() + assert limits.max_pages == 20 + assert limits.max_file_size_mb == 10 + assert limits.max_audio_duration_s == 300 + assert limits.max_video_duration_s == 120 + + def test_custom_values(self) -> None: + limits = ContentLimits( + max_pages=50, + max_file_size_mb=50, + max_audio_duration_s=600, + max_video_duration_s=300, + ) + assert limits.max_pages == 50 + assert limits.max_file_size_mb == 50 + assert limits.max_audio_duration_s == 600 + assert limits.max_video_duration_s == 300 diff --git a/python/pyproject.toml b/python/pyproject.toml index f955062de1..e875f7ce9e 100644 --- a/python/pyproject.toml +++ b/python/pyproject.toml @@ -81,6 +81,7 @@ agent-framework-ollama = { workspace = true } agent-framework-purview = { workspace = true } agent-framework-redis = { workspace = true } agent-framework-github-copilot = { workspace = true } +agent-framework-azure-contentunderstanding = { workspace = true } agent-framework-claude = { workspace = true } agent-framework-orchestrations = { workspace = true } @@ -180,6 +181,7 @@ executionEnvironments = [ { root = "packages/ag-ui/tests", reportPrivateUsage = "none" }, { root = "packages/anthropic/tests", reportPrivateUsage = "none" }, { root = "packages/azure-ai-search/tests", reportPrivateUsage = "none" }, + { root = "packages/azure-contentunderstanding/tests", reportPrivateUsage = "none" }, { root = "packages/azure-ai/tests", reportPrivateUsage = "none" }, { root = "packages/azure-cosmos/tests", reportPrivateUsage = "none" }, { root = "packages/azurefunctions/tests", reportPrivateUsage = "none" }, diff --git a/python/uv.lock b/python/uv.lock index f55686893e..fe09861e65 100644 --- a/python/uv.lock +++ b/python/uv.lock @@ -32,6 +32,7 @@ members = [ "agent-framework-anthropic", "agent-framework-azure-ai", "agent-framework-azure-ai-search", + "agent-framework-azure-contentunderstanding", "agent-framework-azure-cosmos", "agent-framework-azurefunctions", "agent-framework-bedrock", @@ -230,6 +231,23 @@ requires-dist = [ { name = "azure-search-documents", specifier = ">=11.7.0b2,<11.7.0b3" }, ] +[[package]] +name = "agent-framework-azure-contentunderstanding" +version = "1.0.0b260401" +source = { editable = "packages/azure-contentunderstanding" } +dependencies = [ + { name = "agent-framework-core", marker = "sys_platform == 'darwin' or sys_platform == 'linux' or sys_platform == 'win32'" }, + { name = "aiohttp", marker = "sys_platform == 'darwin' or sys_platform == 'linux' or sys_platform == 'win32'" }, + { name = "azure-ai-contentunderstanding", marker = "sys_platform == 'darwin' or sys_platform == 'linux' or sys_platform == 'win32'" }, +] + +[package.metadata] +requires-dist = [ + { name = "agent-framework-core", editable = "packages/core" }, + { name = "aiohttp", specifier = ">=3.9,<4" }, + { name = "azure-ai-contentunderstanding", specifier = ">=1.0.0,<1.1" }, +] + [[package]] name = "agent-framework-azure-cosmos" version = "1.0.0b260319" @@ -989,6 +1007,20 @@ wheels = [ { url = "https://files.pythonhosted.org/packages/6d/6d/15070d23d7a94833a210da09d5d7ed3c24838bb84f0463895e5d159f1695/azure_ai_agents-1.2.0b5-py3-none-any.whl", hash = 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