%plan_player_time_total_raw% returns empty for specific players on Velocity+Purpur

[IllTamer]

Describe the issue

I am running a Velocity + Purpur proxy network and using the Plan (Player Analytics) plugin. The plugin loads successfully on startup and registers PlaceholderAPI variables correctly.
However, I've encountered an issue where the variable %plan_player_time_total_raw% fails to return a value for a specific subset of players, while it works perfectly for others.

Plugin versions

5.6 build 2965

Additional information

• Observed Behavior

Startup: Plan loads without errors, and PAPI variables are registered.
Normal Players: For most players, %plan_player_time_total_raw% returns the correct integer value.
Affected Players: For some players, the variable returns nothing (empty string/null) or fails to parse, even though they are online and playing.

[AuroraLS3]

Where is the placeholder being parsed? This is crucial because on server thread placeholders need to be replaced twice or added to config for loading upon join

[IllTamer]

Where is the placeholder being parsed? This is crucial because on server thread placeholders need to be replaced twice or added to config for loading upon join

Thank you for your suggestion. We are still trying to pinpoint the cause of the problem and are currently unable to reproduce it reliably.