README.md

Author: chetnadev

Server-Side Components/Business Rules/Service Request Submission Throttling/README.md

@@ -0,0 +1,9 @@
+This business rule in ServiceNow is designed to limit the number of service catalog requests a user can submit within a certain timeframe — specifically, 5 requests per hour.
+
+This rule helps throttle excessive catalog request submissions, which can:
+Prevent system abuse (intentional or accidental),
+Avoid spamming by users (especially in large environments)
+
+This ServiceNow Business Rule checks if the current user has submitted 5 or more service catalog requests (sc_request) in the past hour. If they have:
+It shows an error message, And aborts the current request from being submitted.
+It uses GlideAggregate to efficiently count recent requests made by the same user, and compares the count against the limit.