Iamshankha/email bounce alert system#1953
Merged
ivan-betev merged 2 commits intoServiceNowDevProgram:mainfrom Oct 8, 2025
Merged
Iamshankha/email bounce alert system#1953ivan-betev merged 2 commits intoServiceNowDevProgram:mainfrom
ivan-betev merged 2 commits intoServiceNowDevProgram:mainfrom
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Email Bounce Alert Script Purpose: This mail script detects bounced-back emails in the Junk module and identifies recipient addresses from the email body. When a bounce is detected, it automatically triggers a notification containing the affected email IDs and a link to the email record. Type: Email Script Trigger: Notification
📧 Email Bounce Alert System 📘 Overview The Email Bounce Alert System automatically detects bounced-back emails in the Junk Mail module and alerts administrators or support teams about affected recipients. It helps identify communication failures quickly and ensures that important client messages aren’t missed due to IP blacklisting or delivery issues. 🧩 Problem Statement In large organizations, emails sometimes bounce back because of mail server issues, blacklisted IPs, or invalid addresses. Currently, identifying which users didn’t receive an important message requires manual checking of the Junk Email module, leading to delays in response and potential loss of critical communication. 💡 Solution This email script automates the detection and notification process. The email script is called from a Notification configured on the sys_email table. Email Script: Extracts affected recipient email addresses from the email body using RegEx pattern matching. Generates an automatic notification alert listing all affected users. Provides a direct link to the bounced email record for quick investigation. Notification settings: When to send: Record inserted or updated Inserted checkbox: Marked Condition: Mailbox is Junk AND Body is not empty Proper recipient(s) and subject line set in the notification. 🚀 Benefits ⚡ Immediate visibility of bounced or undelivered emails. 🧠 Automated extraction of recipient information — no manual tracking required. 📩 Faster communication recovery, ensuring critical business messages reach the intended audience. 🔗 Direct record access for faster troubleshooting and action.
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