Automatically Throttle Incidents Raised by Same User Within Short Timeframe#1956
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ravichandra1998g merged 2 commits intoServiceNowDevProgram:mainfrom Oct 8, 2025
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This business rule prevents users from submitting too many incidents in a short time, acting as a rate-limiting mechanism to reduce spam or misuse of the incident form.
What It Does:
-Checks how many incidents the same caller has submitted in the last 10 minutes.
-If the number of incidents is 3 or more, the rule:
-Blocks the current incident from being submitted.
-Displays an error message:
"You have submitted too many incidents in a short time. Please wait before submitting more."