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Bulk resolve older incidents #1973

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Merged
shreyawani98 merged 2 commits into from
Oct 9, 2025
Merged

Bulk resolve older incidents #1973

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761f539
Create Bulk Resolve script.js
sumanthdosapati Oct 9, 2025
44dfc23
Create README.md
sumanthdosapati Oct 9, 2025
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1 change: 1 addition & 0 deletions Server-Side Components/Background Scripts/Bulk Resolve Old Incidents/README.md
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Use this script in background scripts to Bulk Close Older Incidents. Example mentioned in the script has 'Created 1 year ago' filter which can be updated as required.
11 changes: 11 additions & 0 deletions Server-Side Components/Background Scripts/Bulk Resolve Old Incidents/script.js
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var incGr = new GlideRecord('incident');
incGr.addActiveQuery();
incGr.addEncodedQuery("sys_created_onRELATIVELT@year@ago@1"); //Created 1 year ago. Update query as required.
incGr.query();
while(incGr.next())
{
incGr.state = 6;
incGr.close_code = 'No resolution provided';
incGr.close_notes = 'Bulk Closing Old Incidents';
incGr.update();
}
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