feature/Read-CSV-file-from-mid-server

Server-Side Components/Background Scripts/Get Outstanding Incidents/README.md

@@ -0,0 +1,5 @@
+# ServiceNow Background Script — Outstanding Incidents Before Current Month (JSON Output)
+
+This background script retrieves all "active" incidents created before the start of the current month, and outputs the results in JSON format.
+
+It is useful for reporting involving aging incident records.

Server-Side Components/Background Scripts/Get Outstanding Incidents/get-outstanding-incidents.js

@@ -0,0 +1,26 @@
+var result = [];
+    var gr = new GlideRecord('incident');
+    gr.addQuery('active', true);
+    var startOfMonth = new GlideDateTime();
+    startOfMonth.setDisplayValue(gs.beginningOfThisMonth());
+    gr.addQuery('sys_created_on', '<', startOfMonth);
+
+    gr.query();
+
+    while (gr.next()) {
+        result.push({
+            number: gr.getValue('number'),
+            short_description: gr.getValue('short_description'),
+            assigned_to: gr.getDisplayValue('assigned_to'),
+            sys_created_on: gr.getDisplayValue('sys_created_on'),
+            state: gr.getDisplayValue('state')
+        });
+    }
+
+    var output = {
+        total_count: result.length,
+        generated_on: gs.nowDateTime(),
+        outstanding_incidents: result
+    };
+
+    gs.print(JSON.stringify(output,null,2));

Server-Side Components/Script Includes/Read CSV file from Mid Server/CSVReaderUtil.js

@@ -0,0 +1,71 @@
+var CSVReaderUtil = Class.create();
+CSVReaderUtil.prototype = {
+    initialize: function() {
+        this.midServer = 'YOUR_MID_SERVER_NAME'; // Replace with your MID Server name
+    },
+
+    // Method to read CSV file from MID Server
+    readCSVFile: function(filePath) {
+        try {
+            // Create ECC Queue input record (Probe)
+            var probe = new GlideRecord('ecc_queue');
+            probe.agent = 'mid.server.' + this.midServer;
+            probe.topic = 'Command';
+            probe.name = 'read_csv_file';
+            probe.source = 'ServiceNow';
+            probe.queue = 'output';
+
+            var scriptPath = 'cat ' + filePath;
+            probe.payload = '<?xml version="1.0" encoding="UTF-8"?><parameters><parameter name="name" value="' + scriptPath + '"/></parameters>';
+
+            var probeId = probe.insert();
+
+            gs.info('CSV Read Probe sent with sys_id: ' + probeId);
+            return probeId;
+
+        } catch (e) {
+            gs.error('Error sending probe: ' + e.message);
+            return null;
+        }
+    },
+
+    // Method to check and retrieve the response
+    getCSVResponse: function(probeId) {
+        var gr = new GlideRecord('ecc_queue');
+        gr.addQuery('response_to', probeId);
+        gr.addQuery('state', 'processed');
+        gr.orderByDesc('sys_created_on');
+        gr.query();
+
+        if (gr.next()) {
+            var payload = gr.payload + '';
+            return this.parseCSVPayload(payload);
+        }
+        return null;
+    },
+
+    // Parse the CSV data from payload
+    parseCSVPayload: function(payload) {
+        var csvData = [];
+        try {
+            // Extract CSV content from XML payload
+            var xmlDoc = new XMLDocument2();
+            xmlDoc.parseXML(payload);
+            var content = xmlDoc.getNode('//stdout');
+
+            if (content) {
+                var lines = content.split('\n');
+                for (var i = 0; i < lines.length; i++) {
+                    if (lines[i].trim()) {
+                        csvData.push(lines[i].split(','));
+                    }
+                }
+            }
+        } catch (e) {
+            gs.error('Error parsing CSV payload: ' + e.message);
+        }
+        return csvData;
+    },
+
+    type: 'CSVReaderUtil'
+};

Server-Side Components/Script Includes/Read CSV file from Mid Server/README.md

@@ -0,0 +1,31 @@
+ServiceNow MID Server CSV Reader
+
+This utility enables reading CSV files from MID Server machines through the ECC Queue mechanism.
+
+Overview
+
+The solution uses a Script Include named CSVReaderUtil.js to send and receive data between the ServiceNow instance and the MID Server.
+It supports executing read operations on local CSV files stored on the MID Server filesystem.
+
+Steps to Use
+
+Create the Script Include
+Create a new Script Include named CSVReaderUtil.js in ServiceNow.
+This Script Include handles communication with the MID Server and parsing of CSV data.
+
+Trigger the Script from a Background Script
+
+Use the following example to read data from a CSV file located on the MID Server:
+
+var csvUtil = new CSVReaderUtil();
+
+// Send probe to the MID Server to read the CSV file
+var probeId = csvUtil.readCSVFile('/path/to/your/file.csv');
+
+// Wait a few seconds to allow the MID Server to process the request
+gs.sleep(5000);
+
+// Retrieve the response from the ECC Queue
+var csvData = csvUtil.getCSVResponse(probeId);
+
+gs.info('CSV Data: ' + csvData);