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[Observability AI] Add troubleshooting info for support case#5655

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alaudazzi wants to merge 3 commits intomainfrom
fix-5430
Open

[Observability AI] Add troubleshooting info for support case#5655
alaudazzi wants to merge 3 commits intomainfrom
fix-5430

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@alaudazzi
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Summary

This PR:

  • Adds a new section on Export conversations for support cases
  • Adds a cross-reference in ## Known issues pointing to the new export section

Closes #5430


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Generative AI disclosure

  1. Did you use a generative AI (GenAI) tool to assist in creating this contribution?
  • Yes
  • No

@alaudazzi alaudazzi self-assigned this Mar 27, 2026
@alaudazzi alaudazzi requested a review from a team as a code owner March 27, 2026 10:01
@alaudazzi alaudazzi added the enhancement New feature or request label Mar 27, 2026
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github-actions bot commented Mar 27, 2026

🔍 Preview links for changed docs

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github-actions bot commented Mar 27, 2026

✅ Vale Linting Results

No issues found on modified lines!


The Vale linter checks documentation changes against the Elastic Docs style guide.

To use Vale locally or report issues, refer to Elastic style guide for Vale.

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@lucabelluccini lucabelluccini left a comment

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Hello @alaudazzi - I need some feedback from engineering on this one. I've left a comment.

@lucabelluccini lucabelluccini self-requested a review March 27, 2026 14:03
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Thank you @lucabelluccini!

I need some feedback from engineering on this one

Who should we ask?

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Thank you @lucabelluccini!

I need some feedback from engineering on this one

Who should we ask?

Sorry Arianna, I've actually edited the review - I was testing it and the menu referenced was not showing up at all and I thought it had been removed.
It isn't the case, it is just showing up after the first "interaction" with the AI Assistant.
So you can disregard the request for engineering feedback.

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[Website]: Provide instructions on how to export a conversation in case of support cases

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