feat: add Lark/Feishu helpdesk provider#5633
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…r Lark provider - BUG FIX: Priority was ignored, severity always INFO → now maps priority 1-4 to critical/high/warning/low - BUG FIX: Token cache had no TTL → tokens now refresh after 110min (Lark TTL is 2h) - Added PROVIDER_TAGS, PROVIDER_SCOPES, FINGERPRINT_FIELDS - Added 12 unit tests (format_alert + token cache) - Added CODE-DOC-TEMPLATE.md
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When will we go live with the Feishu provider integration? I’m really looking forward to this feature. |
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Closing: AI-generated spam. |
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Summary
Adds a new Lark/Feishu provider to receive helpdesk ticket events via webhooks, query tickets, and create new tickets via the Lark Open API.
Changes
keep/providers/lark_provider/lark_provider.py— Full provider implementationkeep/providers/lark_provider/alerts_mock.py— Sample helpdesk ticket event payloadtests/test_lark_provider.py— 12 unit testsFeatures
helpdesk.ticket.created_v1andhelpdesk.ticket.updated_v1eventsPROVIDER_TAGS,PROVIDER_SCOPES,FINGERPRINT_FIELDSconfiguredLinked Issue
Closes #5427
Checklist