Add AI Credits usage data troubleshooting documentation

[Copilot]

Users report AI Credits data stopping at December 2025. Investigation confirms no hardcoded date limitations in CoE codebase - the Admin | Sync Template v4 (AI Usage) flow uses LastXDays(PropertyName='msdyn_processingdate',PropertyValue=1), a relative filter that works indefinitely.

Root cause: External to CoE Starter Kit. Most likely Microsoft's msdyn_aievents table (source) not being populated, or flow not executing.

Changes

User-facing documentation (CenterofExcellenceResources/):

• TROUBLESHOOTING-AI-CREDITS-DATA.md - 5-step diagnostic workflow (check flow status → verify source data → check CoE data → common errors → verify AI activity)
• FAQ-AI-CREDITS-USAGE.md - 15 Q&As covering permissions, retention, collection mechanics, escalation

Maintainer documentation (repository root):

• ANALYSIS-AI-CREDITS-2026-ISSUE.md - Code analysis proving no date limitations
• QUICKREF-AI-CREDITS-COLLECTION.md - Component reference, data flow, file locations
• GITHUB-ISSUE-RESPONSE-TEMPLATE.md - Response template with diagnostic steps
• SOLUTION-SUMMARY-AI-CREDITS-2026.md - Complete solution overview
• README-AI-CREDITS-DOCUMENTATION.md - Documentation index

Data Flow

Microsoft AI Builder Platform
      ↓ (automatic)
msdyn_aievents (per environment, Microsoft system table)
      ↓ (daily sync, relative date filter)
Admin | Sync Template v4 (AI Usage) flow
      ↓ (aggregation)
admin_AICreditsUsage (CoE environment)
      ↓
Power BI Reports

Key insight: CoE only reads from msdyn_aievents. If Microsoft's platform doesn't populate it, CoE cannot collect data. Documentation guides users through verifying each stage and escalating to Microsoft Support when appropriate.

Warning

Firewall rules blocked me from connecting to one or more addresses (expand for details)

I tried to connect to the following addresses, but was blocked by firewall rules:

• https://api.github.com/graphql
  • Triggering command: /usr/bin/gh gh issue list --repo microsoft/coe-starter-kit --search AI Credits --state all --limit 20 --json number,title,state,createdAt,url (http block)
  • Triggering command: /usr/bin/gh gh issue list --search AI Credits --state all --limit 20 (http block)
  • Triggering command: /usr/bin/gh gh issue list --search 2026 OR 2025 --state all --limit 20 (http block)

If you need me to access, download, or install something from one of these locations, you can either:

• Configure Actions setup steps to set up my environment, which run before the firewall is enabled
• Add the appropriate URLs or hosts to the custom allowlist in this repository's Copilot coding agent settings (admins only)

Original prompt

---

This section details on the original issue you should resolve

<issue_title>[CoE Starter Kit - QUESTION] QUESTION AI Credits usage in the inventory</issue_title>
<issue_description>### Does this question already exist in our backlog?

• I have checked and confirm this is a new question.

What is your question?

Hello, currently the CoE Starter Kit is not displaying AI Credits usage in the inventory. How can we restore this information in the CoE Power BI reports? At the moment, the data is only available up to 2025.

What solution are you experiencing the issue with?

Governance

What solution version are you using?

Febrero 2026

What app or flow are you having the issue with?

BI CoE Starter Kit

What method are you using to get inventory and telemetry?

None</issue_description>

<agent_instructions>Analyze the question why Hello, currently the CoE Starter Kit is not displaying AI Credits usage in the inventory. How can we restore this information in the CoE Power BI reports? At the moment, the data is only available up to 2025.
Provide the solution for this question</agent_instructions>

Comments on the Issue (you are @copilot in this section)

• Fixes [CoE Starter Kit - QUESTION] QUESTION AI Credits usage in the inventory #10858

---

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[Eusemazo]

Good morning. I can see that the information in the msdyn_aievents tables across the environments is being populated correctly, and the flow is running successfully. However, it is not bringing the correct data into the CoE. Please see the images below.